Article: The Blessing & Curse of Online Travel Reviews

[AFF Editor]

Canonical URL

https://www.australianfrequentflyer.com.au/online-reviews-blessing-curse/

The Blessing & Curse of Online Travel Reviews is an article written by the AFF editorial team:

The Blessing & Curse of Online Travel Reviews

Online reviews have made it much easier for travellers to research hotels, restaurants, airlines and tour companies. But they've also changed the travel experience - and not always for the better.

www.australianfrequentflyer.com.au

You can leave a comment or discuss this topic below.

 

[kpc]

Online reviews are both a blessing and a curse for the reasons you mention. Lots of places, guides etc are pushing for a positive review. As I get so many review requests, I generally don't leave any reviews. If I do, it is usually a very bad review as something has really pi$$ed me off...recently, a hotel in Ushuaia and another one in San Pedro de Atacama come to mind!

 

[Captain Halliday]

WRT staff asking you to leave a review, I have a simple approach.

Firstly, I’ll make my own independent decision about whether to write a review.

If I do, I will clearly state that I was asked to do so. Simply transparency.

Finally, even if every other aspect was perfect, asking me to write a review significantly detracts from the experience. Therefore the business can not score the maximum rating on the relevant platform.