Article: How to Write an Effective Airline Complaint

[AFF Editor]

Canonical URL

https://www.australianfrequentflyer.com.au/effective-airline-complaint/

How to Write an Effective Airline Complaint is an article written by the AFF editorial team:

How to Write an Effective Airline Complaint

When writing a complaint to an airline, you're more likely to get the desired outcome if you keep it succinct, take out the emotion and clearly state what you want.

www.australianfrequentflyer.com.au

You can leave a comment or discuss this topic below.

 

[kpc]

I disagree with one aspect...sudoer should not have asked for 5K KrisFlyer miles for the lack of inflight WiFi...I would wait and see what the airline offered, hopefully more than 5K miles which is a pittance tbh.

 

[MEL_Traveller]

I disagree with one aspect...sudoer should not have asked for 5K KrisFlyer miles for the lack of inflight WiFi...I would wait and see what the airline offered, hopefully more than 5K miles which is a pittance tbh.

I also picked up on this… but for a different reason.

Wifi is also offered - or available for purchase - on SQ economy and premium economy. So it’s hard to accept someone booked business class specifically and only for the wifi. Not for the seat, service, comfort of convenience? Solely for the wifi?

When writing a letter of complaint I prefer to leave out aspects which may not pass the pub test… or potentially don’t ring true. If something doesn’t resonate with the reader that can detract from the effectiveness.

In a more general nature, the main issue with complaints is often getting it to the right department to action it. Try writing to Virgin Australia… it’s handled off-shore and they refuse to go off script or escalate

Edited to add… as for the example of a non-functioning PEY seat… I believe the QF policy for an in-op seat is a refund of 75% of the fare? So it’s a good idea o research airline policy and any applicable laws or consumer laws when writing. 10k would be a very generous offer by a passenger for an in-op seat, and potentially far below what they’d be entitled to.