Article: Airlines Get Away With So Much By Fobbing Off Complaints

[lady]

I have found AIR ASIA to be far away the worst to try to contact ---- never mind getting compensation.
At best you can find their AI bot BO. No b----y use at all.
Am considering ACCC or airline ombudsman to follow up on treatment by them.

Having said my piece I must add that cabin staff are amazing what they manage to do with what is permitted/provided by the airline. KUDOS TO THEM!

 

[BVT]

Air Canada!

A letter to the CEO, copied to the Chairman with fortnightly follow ups, eventually produced exactly half of the compensation claimed, by way of flight voucher .... not terribly useful if you live in Australia!