Update - Mar 2023 - After providing pay slips for Feb 2023 (I attached them via the online thingy). No response for a few days and then I got a text message that someone from ANZ will call me today to discuss the application. No calls on that day as promised. I gave up and then someone called after a few days. I was not able to answer the phone, so they left a voicemail and a follow up text asking what is the right time to call. I responded with the timing, no calls, as usual. A few days later, another call from ANZ and I couldn't answer the phone this time as well. So the usual drill of voicemail, followed by text asking for the right time. I replied and after a few days another call and luckily this time I was able to answer it. The agent went on to ask for another month's pay slip before they can make a decision on the application. I told them that in Jan, I was asked for Dec pay slip to make a decision and in Feb, Jan's pay slip to make a decision, Feb's pay slip in March to make a decision and so on, yet, no decision has been made yet. The agent did not know what to say. I simply ended the call saying I shall upload Mar's pay slip when I get it.
Before finishing the call, I told the agent that I realize that this call is recorded and what I'm about to say is no reflection on the agent herself, who is simply doing her job, reading a script, asking for additional evidence etc. and she was good at her job - commended her for doing what is asked/expected of her, but the way ANZ had handled my case is very pathetic and is not expected to be done to a long-standing customer. It is very poor customer service and hopefully, ANZ improves. The call dropped sooner after this as I was in a patchy reception area. But in a few mins, I got an email from ANZ that my feedback has been received and a complaint is lodged so that someone can investigate the delays.
Now, need to wait until Mar's pay slip is released and then send it to ANZ. Just seems too much to do for a $6000 credit limit card.
