I rang to cancel today. I've just refinanced all our loans with CBA so was going to cancel regardless of the change to points earn but gave that as the reason for leaving. But I was told that I am fee free of my platinum card, except for Qantas charge, (I never knew I was fee free (thought it was because of BreakFree package) and because of my 14 years of loyalty, they will offer me 5,000 points if I stay with ANZ. I said no to 5,000 points, asked for 50,000 which is the current join promotion, and was told no to that but was offered 10,000 points if I stay for at least the next 3 months. He said its worth between $300-$400 in points for ANZ. So I accepted and will probably cancel in 3 months.
He stressed this was a "loyalty reward" for me, not a bribe to keep me!! What ever he thinks - thanks for 10,000 free points!!