Totally lame from start to finish.
Please accept our sincere apologies for the delay in responding to your SecureMail enquiry and the inconvenience this may have caused.
We have contacted the relevant department on your behalf and received a confirmation that you are eligible to receive Bonus Points of $50,000, however due to a technical issue; the bonus point file has allocated 25000 as bonus points in error.
We have identified the issue and a second bonus point file is going to be created and will be processed to allocate the remaining points.
Unfortunately we do not have an estimated time on when the follow up bonus point file will be completed however we are currently working to fix the issue at the earliest.
We apologise for the inconvenience this may have caused.