Any help on outstanding credit from domestic booking.

[TerryW]

Last year i cancelled a one way domestic ticket,and therefore the balance went into credit.I can not for the life of me find the where it is shown in my Velocity account.Does it not show anywhere in the account or is the information held by the Call Centre,which i realise i will have to book through to use the credit according to the original cancellation?Thanks.Terry.

 

[Major]

Unless they have recently changed the system, your credit is not shown in your account. The credit is held against your original booking PNR.

In order to redeem your credit you will need to ring VA and quote the original booking no.

 

[Major]

Further to my earlier post, if your credit was after Jan 13th it would go to Travel Bank as shown below

Virgin Australia Travel Bank

On 13 January 2013 we introduced our new flight credit tool, Virgin Australia Travel Bank.
Travel Bank is an online account that allows you to manage your flight credits with Virgin Australia in one place. The tool replaced our previous system of credit shells, vouchers and ticket credits.
The Benefits of Travel Bank

Virgin Australia Travel Bank allows you to:

• Book flights online using your credits
• Pool your credits – every time you receive a flight credit you can combine your flight credits into one Travel Bank account
• Manage your credits – an online login enables you to access your full account history and keep track of your credits

How to Use Travel Bank

Upon cancelling a flight that offers a credit, a Travel Bank account will be automatically created for you.
The creation of your account will be confirmed by a Travel Bank Welcome Email, outlining your account number and login details.
By logging into your Travel Bank account, you can view your credits, transactions and Travel Bank statement online.
To book a flight using your Travel Bank credit, simply visit virginaustralia.com and choose Travel Bank as your form of payment.

Note: If you received a travel credit shell prior to 12 January 2013, please contact the Guest Call Centre to make and pay for a new booking with that credit shell.

 

[mella2007]

Just to note as I have been on the phone with VA this for hours on end about all this, Travel Bank won't come through automatically. When you call up, ask for an Australian operator straight away, as none of the international operators know about Travel Bank and how it works.
If you can't find your PNR, the rep should be able to find it going on the date you were suppossed to travel. They will then need to convert this into a travel bank account for you.

 

[TerryW]

Thanks for all your replies and information on what to do next.I shall follow this all through.
Thanks[
Terry..QUOTE=mella2007;749987]Just to note as I have been on the phone with VA this for hours on end about all this, Travel Bank won't come through automatically. When you call up, ask for an Australian operator straight away, as none of the international operators know about Travel Bank and how it works.
If you can't find your PNR, the rep should be able to find it going on the date you were suppossed to travel. They will then need to convert this into a travel bank account for you.[/QUOTE]