ANA partnership with Virgin Australia

[Hateswork]

Just tried to add my velocity number at Sydney Airport for the SYD-HND flight. The check in agent did not of of the partnership, the supervisor did know though was unable to add my number.

 

[stm1sydney]

RE: showers. I passed through Haneda J lounge the other week and snagged a shower within ten minutes. The lounge itself was a zoo, no surprize NH doesn't want more people with access

Not sure how you managed that. Three hours was quoted when I passed through one early morning last month. Very busy generally, no lounge seating available but plenty of those uncomfortable swivel seats at the long dining tables were free.

But still looking forward to taking advantage of this new alliance when I next visit Japan. The Japanese meals on ANA J are wonderful.

 

[bcworld]

As a skier, the increased baggage allowance would be my number one

Be careful to book the VA codeshare then...as it seems like the baggage allowance only applies to Japanese domestic flights with a VA flight number.

 

[henrus]

Be careful to book the VA codeshare then...as it seems like the baggage allowance only applies to Japanese domestic flights with a VA flight number.

This is the biggest thing skipped over in the articles I've read.

On ANA domestic flights you're only eligible for priority check in, baggage and extra checked luggage if the domestic ANA flight has a VA code.

The only way to be booked on a NH operated VA marketed flight is to book via VA and the ticket must include CNS-HND (operated by VA), PER-NRT (operated by NH but marketed by VA) or SYD-HND (operated by NH but marketed by VA).

On the ANA operated PER-NRT or SYD-HND flights you're also eligible benefits for if booked on a NH code but any onwards travel isn't covered so technically no benefits within Japan even if you've come from Australia (or at least that's how I read it):

"4. These Velocity Status benefits are only available on ANA operated flights from Australia to Japan with a VA or NH flight number, and ANA operated flight within Japan with a VA flight number."

 

[Digicola]

Day 3 and this happened. I had inputted my VA number via the UA website. For the longest time it showed as « Virgin Australia » on the ANA website before turning to « Velocity Frequent Flyer » a couple days ago so I’m not sure if inputting it manually through NH channels works.

But for now looks like its working, mind you this is on an itinerary that doesn’t touch Australia. I’ll report if I get any SC/Miles.

 

[fkcn]

Still unable to add VFF details via ANA website or app. Anyone had success on those, or had any useful response from ANA/VA?

 

[AustraliaPoochie]

Probably have to phone the ANA call center, either in Aust or in Japan, or the Philippines, or where ever it is.
In the past, to fly internationally, as a VFF, a customer had to book on the partner airline's website.
Has that changed now, haven't check lately.

 

[fkcn]

Probably have to phone the ANA call center, either in Aust or in Japan, or the Philippines, or where ever it is.
In the past, to fly internationally, as a VFF, a customer had to book on the partner airline's website.
Has that changed now, haven't check lately.

It’s for an internal Japan ANA flight, booked directly with ANA. Emailed them, but response not helpful, just directed me back to website. Looks like try at airport, but more likely a retro claim. Seems like a fairly basic component to have in place when announcing a new partnership.

 

[AustraliaPoochie]

Just read up on the changes from 18 Jul.
Looks like its moved further foward, for the 18 Jul agreement.
So, yeah, keep BP and put in a retro claim.
My previous thought idea was their plan, before 18 Jul.

 

[Digicola]

View attachment 336815

Day 3 and this happened. I had inputted my VA number via the UA website. For the longest time it showed as « Virgin Australia » on the ANA website before turning to « Velocity Frequent Flyer » a couple days ago so I’m not sure if inputting it manually through NH channels works.

But for now looks like its working, mind you this is on an itinerary that doesn’t touch Australia. I’ll report if I get any SC/Miles.

Happy to report that Miles and SC on NH sectors credited after a couple of days. Pretty meager mileage earnings without the WP bonus but oh well the SC is nice. Oddly enough UA sectors flown after were credited before.

You can reach an ana agent through the auto chatbot on the website, thats an alternative to enter your VFF number in.

 

[fkcn]

Happy to report that Miles and SC on NH sectors credited after a couple of days. Pretty meager mileage earnings without the WP bonus but oh well the SC is nice. Oddly enough UA sectors flown after were credited before.

You can reach an ana agent through the auto chatbot on the website, thats an alternative to enter your VFF number in.

Thanks for chat tip, but got through to agent who couldn’t add VFF details either. Recommended trying at airport, can’t imagine that will end any differently.

 

[sydunipete]

Yep. Took this photo two months ago in Haneda. 6~7 hour wait for the shower . Also overheard lounge desk turning away *G pax flying on non-NH airlines due to capacity reasons.

View attachment 336648

Wow! That's a massive change from the last time I flew ANA from SYD-HND-FRA. It was during covid. SYD was deserted, only 1 coffee shop open, no lounges. At HND they showed us to the First Class Lounge (flying J) and we were there for about 10 hours meeting just a handful of other guests. But the showers were closed.

Post automatically merged: Jul 24, 2023

Thanks for chat tip, but got through to agent who couldn’t add VFF details either. Recommended trying at airport, can’t imagine that will end any differently.

Worst case - just claim missing miles after you return. A bit of a pain though.

 

[encryptededdy]

Wow! That's a massive change from the last time I flew ANA from SYD-HND-FRA. It was during covid. SYD was deserted, only 1 coffee shop open, no lounges. At HND they showed us to the First Class Lounge (flying J) and we were there for about 10 hours meeting just a handful of other guests. But the showers were closed.

Yeah, the Suite Lounge is nice I'm sure but unfortunately access is only for F tickets and ANA Diamond members. I hope with T2 open for some Intl' flights they solve the crowding somewhat, but I'm not hopeful.

Travelling ANA on a cash J ticket again in September, hopefully there's an improvement.

 

[elanshin]

Hey, with the DSC offer I'm trying to work out if it makes sense to switch to VA/NH for Japan business trips.

Just wanr to confirm, SYD<> HND direct would fall under
35 (choice) , 60 (flex) , 120 (business) booked as a VA code right? (30/60/90/120 if NH)?

I wasn't about to do SYD > CNS > HND but if NH direct from SYD can earn VFF status and points, I might consider more seriously over QF/JL

 

[twiningb]

Hey, with the DSC offer I'm trying to work out if it makes sense to switch to VA/NH for Japan business trips.

Just wanr to confirm, SYD<> HND direct would fall under
35 (choice) , 60 (flex) , 120 (business) booked as a VA code right? (30/60/90/120 if NH)?

I wasn't about to do SYD > CNS > HND but if NH direct from SYD can earn VFF status and points, I might consider more seriously over QF/JL

Double status credits is only on VA metal. So you'll have to fly CNS<>HND if you want 2x SC to Japan.

Post automatically merged: Jul 25, 2023

But you can earn standard SCs on either NH prime or VA codeshare.

 

[elanshin]

Double status credits is only on VA metal. So you'll have to fly CNS<>HND if you want 2x SC to Japan.

Post automatically merged: Jul 25, 2023

But you can earn standard SCs on either NH prime or VA codeshare.

Ah yes forgot about that requirement.

Still might consider NH more seriously if it credits to VA now.

 

[bsb]

Does anyone know if you'll get domestic lounge access in the US on an international NH J ticket flying both J and F on the US on UA metal?

 

[randompunter]

I just successfully added my VFF number to an upcoming NH flight. I used the mobile version of the website clicked through via the link from the reservation email. Dunno if that matters but it didn't work a week ago on the desktop website.

 

[fkcn]

I just successfully added my VFF number to an upcoming NH flight. I used the mobile version of the website clicked through via the link from the reservation email. Dunno if that matters but it didn't work a week ago on the desktop website.

Did you get your miles/SC? Still nothing for me despite seeming to add VFF details successfully to ANA booking end of July. Going through retro claim, but not expecting quick resolution.

 

[randompunter]

Did you get your miles/SC? Still nothing for me despite seeming to add VFF details successfully to ANA booking end of July. Going through retro claim, but not expecting quick resolution.

Sorry my flights are in early November. Hopefully they sort it out before then!