I agree, I found them very good to do a few things like book a specific room in a resort and get dinner reservations at Dinner by Heston in London back in 2017.The concierge service was amazing if you knew how to extract value out of it. I’ve had dinner reservations done across the world, gifts delivered and even them being able to help me on a trip to find a restaurant or recommend things to do. The app doesn’t provide that same level of service. Anyone can download the app it’s not protected behind a login so a green card has the same access as a platinum card member. Amex on my opinion has lost its way. The biggest question we should have is what’s next? The email announcing this change was not great and was arrogant, the app notifications work of MST time so you get alerted late to special events and then they are sold out. Amex has truely lost its way.
I just wonder how many value the concierge service has in regards to the annual fee. Amex removed Shangri La Jade membership but replaced it with Accor Plus which I preferI think Amex have been milking it in AU for some time and as competition continues to fall away (like Diners who weren't really competition but were the only other Charge card) they don't need to do quite as much to retain that leadership.
I'm not quite so sure we'll get anything to replace it - certainly not anything better ... hope I'm wrong and will be corrected.
Why can't they if no one else doing such life style concierge anyway...I just wonder how many value the concierge service has in regards to the annual fee. Amex removed Shangri La Jade membership but replaced it with Accor Plus which I prefer
But surely they cant remove a big perk and then leave a gaping hole with no other added benefit?
I think AccorPlus arrived a few years before Shangri-La Jade was cut? I think AccorPlus added in 2018 but Shangri-la Jade ended in 2021.I just wonder how many value the concierge service has in regards to the annual fee. Amex removed Shangri La Jade membership but replaced it with Accor Plus which I prefer
But surely they cant remove a big perk and then leave a gaping hole with no other added benefit?
Very trueWhy can't they if no one else doing such life style concierge anyway...
You may be right, I cant remember but the perks are definitely getting worseI think AccorPlus arrived a few years before Shangri-La Jade was cut? I think AccorPlus added in 2018 but Shangri-la Jade ended in 2021.
AccorPlus coincided with an increase in the annual fee from $1200 to $1450… so we paid for that addition.
This Card is supposed to be one of their premium products at $1450 p/a. This card attracts people who would enjoy certain lifestyle and are having a go in life (have a better job, create businesses, create jobs, etc.). Over the years I met some wonderful people in our Amex community and forged friendships and connections. I get upset with this because I would like every one of us to derive some value out of this Card. In fact, I know many of us insist on excellence in service and value. We expect this from ourselves and from those who work with us. I know we all work very hard. Instead of excellent service at $1450 p.a. we seem to be getting an app... This is deplorable!Why can't they if no one else doing such life style concierge anyway...
Do you remember what happened to the shop small... I doubt they care. Too many companies treat us like cash cows in this country, even big, public universities nowadays.I approached naysla on LinkedIn as the service has gone downhill and was handed to the complaints team that didn’t solve one issue. It’s deplorable at the way we are treated as a cash cow for this organisation and the app they have given us is useless. My question is now what’s next? Obviously Amex doesn’t care and I’d say more benefits are likely to go.
lol. come on now…. This card attracts people who would enjoy certain lifestyle and are having a go in life (have a better job, create businesses, create jobs, etc.). ….
Ignore the trolls.lol. come on now