Amex "I'm going to cancel my card" - bonus points given thread.

Daver6

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Dec 31, 2011
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I am nearing retirement and have greatly reduced my earning capacity so I am unlikely to ever get approval for a higher end card again.

I would like to do the annual dance with my Amex Qantas Ultimate but also will wish to retain the card no matter what.

If I cancel and don't hear from the retention department is there still an option to re-instate my card without a credit check?

The way I play it is I directly ask if there is a retention bonus. They tell me they can't see if there is one until I cancel the card. Then just to make sure I ask if I cancel the card can I re-instate it without issue right away. The answer is yes. So I say please go ahead and cancel. They read out the cancellation spiel. Then right away they can see if there is a retention offer. You accept it and card is re-instated (no credit check). No offer, you can still just ask them to re-instate it. It's quite simple and easy.

Previously when I've done the dance, the card has been removed from my Google wallet. For some reason, that hasn't happened (yet) this time.
 

DC3

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No-one here knows why computer says ‘Yes’ or ‘No”, or what the offer will be. Some have a happy ending, others do not. 😉
 
Joined
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I am nearing retirement and have greatly reduced my earning capacity so I am unlikely to ever get approval for a higher end card again.

I would like to do the annual dance with my Amex Qantas Ultimate but also will wish to retain the card no matter what.

If I cancel and don't hear from the retention department is there still an option to re-instate my card without a credit check?
Rest assured, I've had <$500 spend on my big amex cards for the last oh, 3-4 years? And I've done this dance (cha cha cha) like, at least 5+ times? Don't worry, they want to keep you more than you want them :)
 

dylarr

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Dec 6, 2017
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My parents just did the dance on 2 seperate calls for their Qantas Amex Ultimates.

Both offered 15,000 points by the computer. Better than a kick in the rear so accepted and cards immediately reinstated.
 

goldenhorn

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Apr 11, 2011
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Just rang and said I'm thinking about closing my Explorer card, which I've had for 5 years and not used very often.

The first operator said there were no retention benefits due to Australian Consumer Law. I asked him to proceed with canceling anyway.

Transferred me to cancelations team and the team member went through all the motions to cancel, including reading the script that I was at the point of no return.

I said to proceed with cancellation and then he offered 30,000 MR points.

"Yes, please!"

I guess you have to go right to the cliff edge to get the retention offer these days lol
 

wsthong

Junior Member
Joined
Jan 22, 2008
Posts
48
No luck for me last year.
Whenever I told them I wanted to cancel my card, my calls are always being passed to the same guy from the retention team. Sigh!
 

DC3

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Jan 8, 2010
Posts
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No luck for me last year.
Whenever I told them I wanted to cancel my card, my calls are always being passed to the same guy from the retention team. Sigh!
That would be the same computer decision. Nothing personal, just the algorithm. 😉
 

Jimmy Chen

Junior Member
Joined
Apr 10, 2018
Posts
28
Update: did this dance last year and got 150k

called just then, no offer initially, proceeded to tell them that ill continue with the card cancellation
(they saw that i had done the same thing last year)
i mentioned that no AFR and no travel, they asked what would keep me going
told them "give me some points"
put on hold and i got an offer for 180k... tho i spent less than last membership year
 
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