AMEX (Chubb) insurance via Chubb new COVID rules

mandja

Member
Joined
Jan 25, 2009
Posts
144
We booked our EU trip (SQ KF in J) in June 2021 for - Romania, Hungary, and Turkey plus Singapore
I have an AMEX Explorer card that comes with Chubb travel insurance , who have issued new rules starting 5 March 2022 (see American Express Insurance | AMEX Australia ) that incudes this -

International Travel Cover is provided:
  • If, at the time you book, the country you’re travelling to is not subject to a Government ‘Do Not Travel’ warning and the borders are open.
  • If you need to amend or cancel your trip because you or your travelling companion, close relative or a person you’re visiting for the main purpose of your trip are diagnosed with COVID-19.
  • If you need to amend or cancel your trip as a result of border closures or upgraded travel advisory warnings related to COVID-19 that occur after you made your booking.
  • For medical expenses you incur if you’re diagnosed with COVID-19 during your trip.
Cover is not provided if:
  • The country you’re travelling to is subject to a Government 'Do Not Travel' warning or if borders are closed before your trip starts – even if you have an exemption to travel from the Australian government. However, if you need to amend or cancel your trip due to such a situation, the costs of cancellation and amendment are covered if the warning or border closure occurred after you booked and met the eligibility criteria.
So it looks like we are covered for COVID related issues, provided at the time we booked "the country you’re travelling to is not subject to a Government ‘Do Not Travel’ warning and the borders are open.

So my question - how can i check that in June 2021 this applied?
 
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I'm pretty confident that in June 2021 every country was on the government do not travel list.
 
Could be worth a complaint to Amex regarding their suspension of the insurance product. It’s led to an annual fee reversal in plenty of cases I’m aware of. Enough to buy a decent insurance product.
 

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