ALL Accor+ Explorer Membership Discussion

[Deborah66]

Got an email today about "Final Reminder: Up to 25% Off" being a reminder to book at 25% off for some properties - at the bottom it had a referral link for the $50 dining voucher. So perhaps check emails from ALL AccorPlus Explorer [email protected]

The journey continues - I referred my friend on the email link that I received - neither of us have received our dining vouchers. We have both followed up with the Accor help and I am just in an endless round of questions - can you send the email link (it was on the bottom of the email), can you send your membership number again, when did your friend join?(on the help request), and even a reminder for ME to follow up on the request. This is now over 6 weeks, and we are getting nowhere. Is this not false advertising?

 

[prozac]

The journey continues - I referred my friend on the email link that I received - neither of us have received our dining vouchers. We have both followed up with the Accor help and I am just in an endless round of questions - can you send the email link (it was on the bottom of the email), can you send your membership number again, when did your friend join?(on the help request), and even a reminder for ME to follow up on the request. This is now over 6 weeks, and we are getting nowhere. Is this not false advertising?

Accor need to look at the team working the Explorer portfolio. Just a huge string of marketing fails.