I know this discussion thread is a little quiet in the circumstances, but I was hoping to pick everyone's brains over how understanding AirBNB support is towards guests and getting a full refund in exceptional circumstances.
I have booked a beautiful 6 bdr house for a week in October as accommodation for my parents and grand parents who are based interstate, and as a place to get ready and have photos taken before my wedding (all discussed and cleared with the host prior to booking and paying 50% deposit on 3 March 2020).
I live in the area of the rental and have found out and verified that the property is on the market (I've seen the "for sale" board with my own eyes), and may have been so since 26 March 2020. Though the host is a "Superhost", I haven't heard anything from them regarding this and have now reached out to them via AirBNB asking them politely what's going on as from my end, the stay is still very much confirmed. Even with the pandemic my family held quiet confidence that things would get better and didn't even reach out to ask about cancelling.
Should the host not respond to me as time ticks on, is there anything AirBNB support could do in the circumstances? I know the sales market is quiet and there's very well the chance the property doesn't sell by October, but properties of such size and decorated in such a way are few and far between as short term stays in Canberra, and I'm anxious to get another booking if this one is on shaky ground considering the circumstances.
Any advice or words of wisdom would be appreciated, and sorry if the above is a bit of a rant.