I've booked an airfare (2 bookings - 4 pax) directly with Air Canada and entered my Velocity number. Booking appears in my Velocity app, and all looks good. I tried to select seats from MEL to SYD for the VA metal, and Air Canada states to contact Virgin Australia for this, VA app states to contact Air Canada for this.
Call both, Air Canada confirmed I need to contact VA, I called VA and they said they can't select a paid-for seat as it was booked via Air Canada.
There are 4 of us going, on 2 separate bookings. I am personally on Platinum, and I managed to score Econ X via the VA call centre (due to "no payment"), yet my brother and partner could not, as they need to pay (being red), yet neither airline can take the payment to select Econ X.
Has anyone else had this issue?
Call both, Air Canada confirmed I need to contact VA, I called VA and they said they can't select a paid-for seat as it was booked via Air Canada.
There are 4 of us going, on 2 separate bookings. I am personally on Platinum, and I managed to score Econ X via the VA call centre (due to "no payment"), yet my brother and partner could not, as they need to pay (being red), yet neither airline can take the payment to select Econ X.
Has anyone else had this issue?
