Age article, reply's are smashing Qantas to bits

[Oneworldplus2]

Umm, l had a friend forward this onto me. Not sure if thie has been posted on AFF as l was away on holidays for the last 10 days and thought that l'd post the link.

What l find interesting, isn't necessarily the article, it's the replies. Seems like there are alot of people in MEL who have to connect through SYD for international flights. This is where QF is loosing ground and EK is picking up alot of business.
51 pages worth of replies, now that's ALOT. And still growing...


The Qantas dilemma: still your national carrier? - Travellers' Check - Travel - The Age Blogs

 

[NM]

As this is quoting and discussing a media report, I have moved this to the Travel News forum.

 

[harvyk]

To answer the articles original question, yes I still fly QF, if I was to head to europe, then I would fly red roo to one of their entry points and connect to another OW carrier.

In regards to the comments, bashing qantas is a popular thing to do. (tall poppy syndrome). Whilst I am the first to say QF doesn't get it right all the time, I also see a lot of pax who are straight out rude, demanding, and I'm surprised that the FA's haven't asked for an eject seat to be install so they can get rid of such pax.

As for the comments well I also expect that loads of those comments are coming from the once a decade traveller. The "Back in 1999, I had the worst flight of my life..." type comments...

I do think QF needs to look at itself, and make sure that it's product is the best it can be (eg AVOD on all int flights would be a good start, a decent meal on just about all flights would be a good start). But I don't think it truely deserves the hammering it's getting.

 

[NM]

an interesting thing I picked up just reading the top few comments ...

The article mentions the investment Qantas has made in training staff in customer service:

Qantas is in the process of reinventing itself, if you believe the company's own hype. It has spent millions on a customer service training centre in Sydney; at least on domestic routes to begin with, it is in the process of redefining the customer check-in experience to radically reduce the time it takes.

Yet nearly all the comments I read stated they have chosen not to fly with Qantas for X number of years due to the poor service they experienced.

This tells me that not losing your customers in the first place is more important than trying to fix things after they have already found alternate providers. Once they go to someone else who treats them well, its going to be almost impossible to win them back.

 

[munitalP]

Plenty of QF bashing there...

Mr!