Accor pay with points

[Captain Halliday]

Does anyone know how you go about paying with points when the Accor booking engine defaults to requesting credit card details?

Context:
I'm booking a Mantra property and given the poor Accor earn rate paying with points seems the best option.

Pay with points shows as a valid option.



However, proceeding through the booking process it jumps straight to requesting credit card details.

Because this is a semi-flex with full payment due at T-30 days, waiting to check-in isn't an option.

Before I email the hotel direct, has anyone encountered this before and if so, how was it resolved?

 

[History]

Payment with points, in my experience, is only a feature on the app.
Wait, to clarify, you can use points in check in when you are physically at the hotel, too.

 

[woolton]

I've found it's easiest to phone them when wanting to use points. Sometimes they come up with offers (eg including car parking at a discount) that aren't offered on line. You can't use points if booking a Red Hot Room.