$40 Fee to Change dates on DONE4 paper ticket

[vt01]

I have a paper ticket from my last DONE4. I had 4 segments left BNE-PER-DRW-SYD which I needed to change dates and flight numbers. I called QF who changed the dates and flights and said I needed to go to a ticket counter to have little alteration stickers put on my ticket. I was also told there would be a $40 charge for this. Is this correct? I thought the only charge was where the ticket was re-issued which is not the case here.
Thx

 

[serfty]

Who did you book it through?

If AA, you just call them and they'll change the dates/times/flights gratis.

You may need to send the paper tickets to their Sydney Facility, but probably not ...

(or do what I did and ask for them remaining [< 16] segments to be redone as e-tickets ... http://www.frequentflyer.com.au/com...ail-using-aa-rtw-desk-12473-3.html#post179962 ...)

 

[NM]

Qantas is entitled to charge a service fee for the change. There is no fee associated with the fare rules, but agents can impose their own service fee.

However, in my experience, even when the reservations people tell you there is a fee, its often not collected by the agent actually making the change (applying the sticker).

 

[Dave Noble]

Standard Qantas fee. It was $25 but sounds like they have increased it to $40.

As mentioned, if it's an AA ticket, contact AA and they will change the dates/times without charge; AA does not use revalidation stickers so there will be no need to send the tickets anywhere

Dave

 

[dajop]

Some staff on QF Premium wanted to charge me a $10 service fee for changing my DONE4 eticket(one single date/time change) - sounds like to me you are getting 4x$10 charges as four changes are being made! (I do note other staff did not charge it, or even mention it)

It could be worse ... you could have to reticket... for a start there's a USD125 reissue fee, then a $75 QF phone booking service fee.... not to mention a +++ recalculation.

 

[Dave Noble]

Some staff on QF Premium wanted to charge me a $10 service fee for changing my DONE4 eticket(one single date/time change) - sounds like to me you are getting 4x$10 charges as four changes are being made! (I do note other staff did not charge it, or even mention it)
.

No. Qantas have an all new fine of $10 for revalidating electronic tickets. That is a different fine to the revalidation of a paper ticket

Dave

 

[vt01]

Thanks to all...
My ticket was issued by QF...
I didn't know that I could have it converted to an e-ticket.. How do I do this and will they charge me for it?
Would I be able to get the front desk at the business lounge to do the sticker thing in the hope that they do not charge?

 

[NM]

Thanks to all...
My ticket was issued by QF...
I didn't know that I could have it converted to an e-ticket.. How do I do this and will they charge me for it?
Would I be able to get the front desk at the business lounge to do the sticker thing in the hope that they do not charge?

To have it changed to an e-ticket will require the ticket to be re-issued and that is going to cost you the standard re-issue fee plus any service fees Qantas decide to charge you. You probably don't want to go down that path.

 

[serfty]

To have it changed to an e-ticket will require the ticket to be re-issued and that is going to cost you the standard re-issue fee ...

FWIW, AA did not charge me ANY reissue fee on e-ticketing my remaining 6 segments (see post #2).

I guess there are currently more and more financial reasons to NOT ticket any xONEx's through Qantas.

 

[NM]

FWIW, AA did not charge me ANY reissue fee on e-ticketing my remaining 6 segments (see post #2).

I guess there are more and more financial reasons to NOT ticket any xONEx's through Qantas.

That is very good of them. They would have been entitled to charge you a re-issue fee if they had wanted. Good to see they did it for you for no charge.

I have also had AA re-issue a DONE4 without a fee. When applying an eVip they actually rebook you in the upgraded class and that requires them to re-issue. I have had them do this from a QF ticket number to an AA ticket number for no re-issue fee. However, it can confuse reservation systems like CX when they can no longer identify the ticket number for the reservation. Can delay the check-in process a little.

 

[serfty]

... I have had them do this from a QF ticket number to an AA ticket number for no re-issue fee. However, it can confuse reservation systems like CX when they can no longer identify the ticket number for the reservation. Can delay the check-in process a little.

I had few issues when upgrading from a few AA segments using points. (http://www.frequentflyer.com.au/com...ail-using-aa-rtw-desk-12473-2.html#post168476)

Another reason not to get a xONEx ticketed on 081 stock ...

 

[vt01]

To have it changed to an e-ticket will require the ticket to be re-issued and that is going to cost you the standard re-issue fee plus any service fees Qantas decide to charge you. You probably don't want to go down that path.

Thx NM. No, I certainly don't want to go down that path for the last 4 segments of my DONE4!

Unfortunately all my work tickets are issued by QF..I'm stuck with them... Nothing I can do about it. Plus they have to be booked through Amex. So I can't even take advantage of the cheaper DONE4 tickets in other countries.

 

[v8Statesman]

Unfortunately all my work tickets are issued by QF..I'm stuck with them... Nothing I can do about it. Plus they have to be booked through Amex. So I can't even take advantage of the cheaper DONE4 tickets in other countries.

If work is paying....who cares?????

 

[vt01]

If work is paying....who cares?????

True for the most part. Not so good for doing DONE4's anymore..

Most of my work trips are point to point. Mainly in Asia but occasionally to the US or UK. The only way to use a DONE4 instead of point to point is if the fare is the same. We used to get discounted DONE4's which came close enough to the point to point fares for US and UK.. Now QF only offer the discount on point ot point, not on DONE4's.. And booking through Amex rather than doing the booking myself, tickets are always issued in Aus so I can't buy a cheaper DONE4 from another country and claim it back...

 

[NM]

Most of my work trips are point to point. Mainly in Asia but occasionally to the US or UK. The only way to use a DONE4 instead of point to point is if the fare is the same. We used to get discounted DONE4's which came close enough to the point to point fares for US and UK.. Now QF only offer the discount on point ot point, not on DONE4's.. And booking through Amex rather than doing the booking myself, tickets are always issued in Aus so I can't buy a cheaper DONE4 from another country and claim it back...

I had a similar problem. However, with my last DONE4 I presented the case to issue via AA based on the significant savings. When the TA saw the actual difference (didn't believe me at first), they went in to bat for me and received permission to issue via AA (and hence save many hundreds of dollars).

 

[Evan]

I would have to have an absolultly watertight case to convince my travel people on a OWE type product. I did manage a LAS13 once though.
I only had to travel to MEL-NRT in 1 weeks notice, best travel agaent quote was $3200, best on QF site $1500... do you think we could just buy it an expense it or anything like that... nope and same flights same everything, just the TA could not sell the cheaper special fare.
E

 

[dajop]

quote was $3200, best on QF site $1500... do you think we could just buy it an expense it or anything like that... nope and same flights same everything, just the TA could not sell the cheaper special fare.
E

Sometimes method in the madness - it was explained to me (where I work) as largely to do with good controls. Cancellations, refunds, credit shells etc (and potential for cashing in J tix) if booked through TA have an additional control point and are reported, whereas booked direct, employee can potentially cash in. Also may have to do with tracking corp. spend for discounts (so you over pay $1700/ticket to get a discount of 10% next time you buy a $3200 ticket )

 

[vt01]

Sometimes method in the madness - it was explained to me (where I work) as largely to do with good controls. Cancellations, refunds, credit shells etc (and potential for cashing in J tix) if booked through TA have an additional control point and are reported, whereas booked direct, employee can potentially cash in. Also may have to do with tracking corp. spend for discounts (so you over pay $1700/ticket to get a discount of 10% next time you buy a $3200 ticket )

Absolutely. Amex is our worldwide TA.. In the US, they book AA while in Aus we book QF. Our expense system asks questions like, was the corporate TA used to book travel. Our travel policy says we MUST use the corporate TA to book all travel. Not much flexibility with a statement like that!

 

[NM]

Absolutely. Amex is our worldwide TA.. In the US, they book AA while in Aus we book QF. Our expense system asks questions like, was the corporate TA used to book travel. Our travel policy says we MUST use the corporate TA to book all travel. Not much flexibility with a statement like that!

Similarly I have no choice but to use the corporate TA for bookings. And in Australia we have a contractual commitment that a certain percentage of travel will be booked trough QF. But I was able to justify the corporate TA issuing the DONE4 ticket via AA based on the significant savings for that particular trip. This did not change the policy and it was issued as an exception to the normal policy based on an overall saving. I assume we were tracking well to meet the minimum percentage commitment to QF or they would not have agreed. I will have to g through the same process next time I want to do it, and there is no guarantee it will be similarly approved as an exception.