Last Thursday I left Sydney for Perth on a Qantas flight scheduled to depart at 10am (via Melb).
I arrived in Perth at 5.45pm Perth time.
The flight back last Saturday departed 11.40pm (via Melb) and I got back to Sydney 11.10am Sydney time.
On 2 occasions (1 Syd and 1 Melb) all passengers were asked to leave the plane while Qantas found a replacement airplane - both of the problem aircraft were 767's.
To add insult to injury the Qantas lounge staff member was a total cough.
I had approached one staff member at the desk to ask if it would be possible be placed on the 10am flight to Sydney as I had to be back for a special engagement which commenced at 1.30pm and before I had an answer another member of the Qantas team told me to 'relax and wait in the lounge until a PA announcement was made'.
Worst service situation I have ever come across while flying with Qantas!!
Very disappointed.
I rang Qantas to let them know about this Qantas staff member and I honestly got the feeling I was talking to a carer from a Government help line!
Not happy Jan
I arrived in Perth at 5.45pm Perth time.
The flight back last Saturday departed 11.40pm (via Melb) and I got back to Sydney 11.10am Sydney time.
On 2 occasions (1 Syd and 1 Melb) all passengers were asked to leave the plane while Qantas found a replacement airplane - both of the problem aircraft were 767's.
To add insult to injury the Qantas lounge staff member was a total cough.
I had approached one staff member at the desk to ask if it would be possible be placed on the 10am flight to Sydney as I had to be back for a special engagement which commenced at 1.30pm and before I had an answer another member of the Qantas team told me to 'relax and wait in the lounge until a PA announcement was made'.
Worst service situation I have ever come across while flying with Qantas!!
Very disappointed.
I rang Qantas to let them know about this Qantas staff member and I honestly got the feeling I was talking to a carer from a Government help line!
Not happy Jan
