Anyone else been having trouble logging into QBR since the cyber attack?

[RSD]

I've had all sorts of problems getting into my QBR account since Monday of last week - QBR customer service in Manila have tried all sorts of resets and reactivations etc but nothing they try is working - am I the only one or ?

 

[SYD]

Yeah, it wasn't working for me in my iPad using Safari but was able to get in using Firefox. I probably need to clear cookies etc.

Just tried the PC and couldn't get in on Firefox, but worked with Chrome (got the 2FA text). Probably need to clear cookies on Firefox...

 

[RSD]

Yeah, it wasn't working for me in my iPad using Safari but was able to get in using Firefox. I probably need to clear cookies etc.

Just tried the PC and couldn't get in on Firefox, but worked with Chrome (got the 2FA text). Probably need to clear cookies on Firefox...

I normally use Chrome, have also tried Firefox and Edge - nothing is working, they send me activation links - they don't work - after more than a week without access its getting a bit annoying!

 

[SYD]

I normally use Chrome, have also tried Firefox and Edge - nothing is working, they send me activation links - they don't work - after more than a week without access its getting a bit annoying!

Do you see your QBR points balance when you login into your primary account? If you do, that’s presumably a sign that they’re still correctly linked.

I usually login into QBR via that dashboard rather than trying to go to QBR directly.

 

[RSD]

Do you see your QBR points balance when you login into your primary account? If you do, that’s presumably a sign that they’re still correctly linked.

I usually login into QBR via that dashboard rather than trying to go to QBR directly.

It was linked up until yesterday but it wouldn't let me open my QBR there without entering a password - and it wouldn't accept my password - and wouldn't let me change my password. Then the call centre tried to do a whole new activation yesterday and now it isn't even linked and I still can't access it or change my password - so I'm still nowhere closer to getting back into the account...

I've raised a customer contact thing through the QF website now saying that I have been locked out of QBR for nine days now and that the Manila QBR call centre haven't been able to resolve it so could they please get someone else onto it - haven't had a response yet.

 

[SYD]

It was linked up until yesterday but it wouldn't let me open my QBR there without entering a password - and it wouldn't accept my password - and wouldn't let me change my password. Then the call centre tried to do a whole new activation yesterday and now it isn't even linked and I still can't access it or change my password - so I'm still nowhere closer to getting back into the account...

I've raised a customer contact thing through the QF website now saying that I have been locked out of QBR for nine days now and that the Manila QBR call centre haven't been able to resolve it so could they please get someone else onto it - haven't had a response yet.

You can add/check QBR linking via your personal account.

Go to My Account \ Profile \ Connect Business Rewards

It also pays NOT to get your browser to store / remember the QBR login (email address) and Password. I found early on that my browser would try and login with bits of my personal account and then stuff up logging into my personal account…

 

[andye]

I had real trouble earlier in the week. Seemed to be solved by not capitalising first letter of email login (took 3 calls to get this advice)

 

[RSD]

You can add/check QBR linking via your personal account.

Go to My Account \ Profile \ Connect Business Rewards

It also pays NOT to get your browser to store / remember the QBR login (email address) and Password. I found early on that my browser would try and login with bits of my personal account and then stuff up logging into my personal account…

Just had a go at that but no luck - it wants me to enter a password but it won't accept my password and says that there is a problem with my account and that I need to ring the QBR call centre - but they haven't been able to fix the problem in the last nine days...

I'm getting a bit peeved at the lack of any successful help from Qantas...

Post automatically merged: Today at 7:31 PM

I had real trouble earlier in the week. Seemed to be solved by not capitalising first letter of email login (took 3 calls to get this advice)

my email login is all lower case, the problem is that the system seems to have lost my password and has locked me out.