$0 invoice

[RooFlyer]

Did anyone else get an e-mail from Qantas FF today (appears to be entirely legitimate) , thanking them for their purchase and attaching an invoice with the item, cost etc blank? I certainly haven't purchased anything off them recently; all my details on the invoice were correct.

I'd call, but those wait times for Plats ...

 

[samh004]

Also received, two in fact.

 

[Captain Halliday]

Did anyone else get an e-mail from Qantas FF today (appears to be entirely legitimate) , thanking them for their purchase and attaching an invoice with the item, cost etc blank? I certainly haven't purchased anything off them recently; all my details on the invoice were correct.

I'd call, but those wait times for Plats ...

View attachment 271886

Call and ask when it’s being delivered!

 

[MollyJones]

Got an email with a receipt for a $10 CREDIT dated from 2018.
Never bought anything froM QFF but very much looking forward to a $10 credit.
I thought scam but the address is legit, hence my evening visit to AFF to see if anyone else received it.
I’m thinking glitch (AKA stuff up).

 

[Franky]

Got an email with a receipt for a $10 CREDIT dated from 2018.
Never bought anything froM QFF but very much looking forward to a $10 credit.
I thought scam but the address is legit, hence my evening visit to AFF to see if anyone else received it.
I’m thinking glitch (AKA stuff up).

It’s usually put down to the work experience kids…

 

[RichardMEL]

It’s usually put down to the work experience kids…

or could it be the Russian Work Experience Kids?????

 

[kangarooflyer88]

No doubt that invoice from Qantas was to cover the long distance charges associated with keeping you on hold for all those hours!

-RooFlyer88

 

[Matt_01]

Also received this email and as I have not purchased anything my immediate though it was phishing did not open and deleted it.

 

[samh004]

Apology email arrived shortly after midnight for me.

 

[Coops1]

Got the same, immediately checked points (safe), then came here. Qantas Idiots!

 

[RooFlyer]

I got the same apology e-mail at 3:50am ... followed an hour later by another 'invoice' e-mail, this time 'thank you for your recent purchase' with this:



There was, of course, no replacement card and evidently the 'technical issue' has not been resolved. But if there was a purchase, taking 4 years to issue the invoice sort of matches the 10s of hours they make you wait on the phone.

What an absolute clown show is Qantas.

 

[Coops1]

3 invoices so far, with an apology email in between. Easy 1000pts here as recompense I reckon?

 

[Matt_01]

Received the same apology email at email at 12:03 am. At 01:08 am received 2 more of the zero invoice emails, glad to see they have 'resolved' the issue

 

[Burgo]

I got the same apology e-mail at 3:50am ... followed an hour later by another 'invoice' e-mail, this time 'thank you for your recent purchase' with this:

View attachment 271915

There was, of course, no replacement card and evidently the 'technical issue' has not been resolved. But if there was a purchase, taking 4 years to issue the invoice sort of matches the 10s of hours they make you wait on the phone.

What an absolute clown show is Qantas.

I received a similar invoice for a replacement card fee though for 2017 (no replacement card ever requested) and followed up with another invoice for $10 credit dated this week. Weird.

cheers

 

[aus_flyer]

I received a similar invoice for a replacement card fee though for 2017 (no replacement card ever requested) and followed up with another invoice for $10 credit dated this week. Weird.

cheers

Same for me. What a mess. How bad is Qantas IT at the moment?!

 

[kangarooflyer88]

Same for me. What a mess. How bad is Qantas IT at the moment?!

Not as bad as their Contact Centres apparently!

 

[Seat0B]

I got the same apology e-mail at 3:50am ... followed an hour later by another 'invoice' e-mail, this time 'thank you for your recent purchase' with this:

View attachment 271915

There was, of course, no replacement card and evidently the 'technical issue' has not been resolved. But if there was a purchase, taking 4 years to issue the invoice sort of matches the 10s of hours they make you wait on the phone.

What an absolute clown show is Qantas.

I also got 2 emails exactly the same as yours @kookaburra75 - one for $0 and one for $10 card replacement fee in September 2017. But I have not had any apology emails as yet. Weird as.

 

[Seat0B]

Apology email just arrived at 15.21.

 

[RooFlyer]

Apology email just arrived at 15.21.

Then you are due for your next invoice at about 16:30.

 

[RichardMEL]

Feeling a bit left out since I've had neither (unless about 4 TravelPass usage notifications count). sniff sniff.

Well you know, the can't even be consistent with their stuff ups. Typical Qantas. Consistently Inconsistent(tm)