My award seat booking is Melbourne-Singapore-Doha-Frankfurt. My request cannot be done on line hence I need to call……
Day 1 : “could I change Doha to Frankfurt to an earlier flight please?”
“Oh we have to request Qatar Airways to unlink Singapore-Doha-Frankfurt, please call back after 24 hours otherwise I will call you back when it is done”
Day 2 : “Hi I am calling back”
“Oh it is still not un linked, I will make another request and keep my eye on it for you and call you”
Day 3: “Hi I am waiting to change a flight”
“Mmm…let me call the department who made the request to unlink the booking, please wait”
45 minutes later..
“Hi I am still on hold trying to speak to the department, please wait”
This is Qantas on hold to their own call centre!
1hour 15 mins later on hold I give up.
Day 4: “ Hi I have been trying for 4 days to change a flight”
“Oh yes I can see that you have called before. No need to unlink the sectors I will just re-book them”
The parts of story that I have left out are the endless hours on hold, calls being disconnected, no call backs despite being advised to the contrary and automated call back not working.
And yes I finally got my earlier flight to Frankfurt!
Day 1 : “could I change Doha to Frankfurt to an earlier flight please?”
“Oh we have to request Qatar Airways to unlink Singapore-Doha-Frankfurt, please call back after 24 hours otherwise I will call you back when it is done”
Day 2 : “Hi I am calling back”
“Oh it is still not un linked, I will make another request and keep my eye on it for you and call you”
Day 3: “Hi I am waiting to change a flight”
“Mmm…let me call the department who made the request to unlink the booking, please wait”
45 minutes later..
“Hi I am still on hold trying to speak to the department, please wait”
This is Qantas on hold to their own call centre!
1hour 15 mins later on hold I give up.
Day 4: “ Hi I have been trying for 4 days to change a flight”
“Oh yes I can see that you have called before. No need to unlink the sectors I will just re-book them”
The parts of story that I have left out are the endless hours on hold, calls being disconnected, no call backs despite being advised to the contrary and automated call back not working.
And yes I finally got my earlier flight to Frankfurt!
