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I've been having login issues for days. Try to log in, won't do it and goes to a weird login error screen. I'm trying to transfer points from the QBR account to mine and can't do it.

We used Sniip for paying the rent on the shop but then they stopped being able to pay that provider via Bpay using Amex as Amex changed their terms or some such. I've used B2B Pay a few times now but it is painfully slow, like several days to acknowledge and then finally pay the thing. Any...

After the debacle I’ve been through I’m expecting about 100k points or so back but still have yet to receive the a few days later. Given how badly they messed up last time, I’m not gonna try to get anyone at the contact center to touch it lest they completely ruin it again. I was told it may...

Still haven’t received my points back yet that are due. Apparently it was supposed to be a 5000 point fee for the cancellation of that flight.

Shouldn't have as I still had like, 100K points in my account when I did the original change and by the time this leg of the saga began I had like 45K left.

For those who've never heard of it, a great writer names Cory Doctorow coined the perfect phrase for the modern way companies are doing things; enshittification. Short sighted changes to how companies operate to focus solely on fast returns and shareholder placating. Qantas and the entire...

That's probably the most terrifying part of the whole ordeal. Seeing so many stories here of them being competent, but I didn't even get confirmation of receipt emails on all my emails.

Definitely will be, especially as we like to visit off the beaten track places.

You best believe it. I’ll be checking every day that the booking is still there and the tickets are still good. Just hoping that CI doesn’t mess up my return flight as it’s still with them.

Thank you, we sure will. Thanks. I used to go to Japan regularly as I do business with companies there (own a music shop that specialises in vintage and used gear and a lot of it comes from Japan). I'm always looking out for new interesting places to check out as I spend a lot of time exploring...

FINALLY A RESOLUTION!!! After all the nightmare that has happened, the bouncing around between call centers, emails going unanswered, staff members literally laughing at me and being stonewalled every step of the way, we received our etickets for new flights to Japan. We've been moved to QF59...

Best of luck with your search for resolution too. One thing about Europe though is just how connected it all is so getting to a nearest country and getting a flight or train connection is feasible. What’s unacceptable though is when this kind of thing happens and it ends up costing us more...

Thanks for the tips. I’ll put them to good use if necessary.

According to the reference details when it was booked the seats were D, least that's what it said on the class code when I checked the bookings. Dunno if that makes any difference or if maybe that was her tentatively booking it under that code. All new stuff to me.

Yeah it was QF25 she tried getting us on.

I am so sorry to hear this. I'm going through an almost identical issue right now and I swear I've lost a few KG from the stress of it all. If you jump on the thread I've linked below, there's been some real great people with some great advice that may help you too. My issue still isn't...

I know, right? She seemed so upbeat about it all yesterday and seemed like it was gonna be a done deal. So for her to call up today and sound almost as despondent as I am, really shows just how much of a sinking ship that place is these days it would appear. 1709691921 Yeah, especially when I'm...

Ok, so update time. The call center staff of course never called me back because why would they do that. In the mean time I emailed and called every avenue I could and came up empty handed. In amongst this I lodged a complaint through their atrocious system so I could get a reference number to...

Ok my frustration has now grown immeasurably. There is one J class seat on Qantas leaving Sydney on the 21/3 which would work well for us. Means I’ll be in Taiwan by myself but that’s ok, the main thing is getting her to Japan on the 22/3. The issue is they have 300k of my points and I only...

I’ve already sent 2 follow up emails to them with bold urgent notation in the subject, two auto replies but not one for the third. I’m already trying to find plans b through j but the reality is I don’t have many options as I have no spare cash for the expensive flights this close to departure...