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Just to note that I have consistently found Malaysia to be flexible and helpful. Three days ago we were due to return to Sydney from Taipei with them. Overnight we were advised first that our flight to KL was delayed to a time which would not have allowed the connection to Sydney. Then a little...

I had so many hassles in communication and admin that I cancelled mine after a few months. They are not very customer friendly in my experience

It's really beyond time for us to have something like the consumer protection legislation that we see in the EU, US and UK.

I appreciate the thoughts of those who simply want to say thanks. But I wouldn't do it because it could be misunderstood and may be first step on the slippery slope to tipping culture.