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Thankyou ms1, You’ve had dealings with Thomas?

Had an unfortunate incident last year, and disappointingly it seems the process for injury assistance requires a lawyer. Any recommendations?

Here's Why Airlines DON'T Care About Customer Service Interesting read: Here's Why Airlines DON'T Care About Customer Service | CCW Digital | Customer Experience Tips, Research & News

Doesn’t QF just throw a hot pocket in your face for a meal?

Interesting, yes you capture my QF experiences well. Sometimes QF can have friendly service, but when you encounter the ‘unsackable’ attitude of others it’s an experience you rather avoid all together. Seems to be related to strong union driven mentality.

I’ve flown on dozens of airlines, except US carriers. Out of those airlines QF sticks out like a sore thumb for bad customer service, and we avoid flying QF nowadays. Have heard service can be pretty bad on US carriers, but how does this compare with QF experiences?