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I'd have to disagree. QFF is setup the way it is and they have to expect that customers will - and rightly so - expect to maximise benefit for their time, effort and investment of earning points in this program. Otherwise we switch business and investment of earning points elsewhere, which I...

What improvements would I like to see? Probably most of the important ones have been covered but I'll put my 2 cents in and agree that all members reasonably expect to have access to book ANY unsold seats on ALL flights, especially for the OW Classic 'RTW' Reward. No limitations on the...

Thanks, have used this before but cannot find it anywhere in the app, have they removed chat? Mongrels if they have.. 😡 Edit: let's see how useful the SMS support is.

Over 150mins on hold in the early hours WST, a voice wakes me up then as we discussed this cancellation, the prompts from the start of the call begin... Are you for real Qantas? Absolute disgrace. Is there a better way to contact Qantas to confirm involuntary cancellation of booking to get refund?

Well, the bad news is in, plus with tightening government restrictions on travellers, event cancellations and risk of overzealous quarantining at any of 17 airports, this trip isn't feasible and regrettably I think we'll need to cancel, truly sucks as anyone who's managed to book a OW classic...

So after a 65m wait, Qantas CSR advised that nothing can be done till CX formally suspend the flight, then the system notifies Qantas and then, when we call again, there are exceptions that can be applied by Qantas to reroute without penalty. Otherwise we could reroute now but pay the QFF-pt fee...

So on Friday CX updated their special ticketing advisory which now expands the timeframe of bookings eligible for re-routing, will give them a call to see what they advise now that our booking is in this updated timeframe. I know it's ultimately upto Qantas to reroute but perhaps Cathay can...

If Qantas agree to void the standard booking rules of the OW Classic Award, then yes that's one option. We have AMS-LHR-KUL later in the itinerary, I'm guessing Cape Town is to Heathrow? I don't care about LHR so if Qantas can put us on AMS-KUL then that'd be sweet. Also considered...

Ah ok I misunderstood! We did consider Tahiti though the OneWorld Classic Reward booking requires OneWorld carriers and while we could've done that with LATAM, they're now out of the alliance. We tried to add Tahiti Nui to the booking back in July and it wasn't permitted. Besides, our first few...

Thanks, unfortunately the booking would need to be with OW carriers. Unless I'm missing something, looks like PER-AKL-PPT-HKG-CMB-MLE with Air NZ/Air Tahiti/CX/UL? I just noticed that PER-HKG-BLR may be an option. In this case (since I already have the maximum 16 segments for this type of...

Hello, The situation with airlines suspending/cancelling flights has got me thinking about Plan B, C, ... In July 2019 I booked a OneWorld Classic Reward itinerary through Qantas for 2, starting 21st April 2020. For now, the main concern is our first two legs (PER-HKG-MLE). CX has already...

Cheers, that weight restriction wasn't clear at first. So it looks like a bag and garment bag looks is the go, handy!

Hello! So I'm flying to BNE in December for a performing arts festival and taking x2 costumes along for my performances. On previous such trips, costumes were sent as freight, but I'm wondering what other's experiences have been regarding garment bags. A Qantas support agent just told me...

[1st post, hi!] Two close calls I can remember, not 4 minutes but stressful enough! - Air Berlin, KRK-TXL & TXL-OSL two separate bookings but despite their assurances luggage would go straight through, at KRK they actually weren't able to port luggage through to OSL so I knew the 45min...