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Hello! I'm just a bit confused with the complimentary membership thing, could someone please help? My understanding is that complimentary membership with Hilton etc. is a one time offer when you qualify for gold/diamond. Is this correct? Say I activated my Hilton gold when I was VA gold, and...

Hey guys, velocity gold members should get priority boarding on international singapore airlines flights right? I was denied priority boarding at the brisbane international airport. Is this normal? The sg staff was also very condescending.