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It is interesting to read the comments posted so far. I have no issues with the contact centre. The call back service does exactly what it promises and certainly surpasses the service offered by some other contact centres. The things I would like to see improved are: - Better premium service...

Calling from New Zealand I seem to get put through to the Auckland call centre and have never had more than a 10 minute wait

I agree with Doctore 1003. While I have never done a status run, I do manage gold each year and have thought about a status run if I get close to p,atinum