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This is the same as the financial advice business. They had to evolve to a fee for service model when commissions were banned. I disagree with Matt - if agents stop recommending airlines because of commission they will lose credibility and business. Better to evolve to being open about where...

Had a similar situation where my son's passport had a water damaged photo minor but noticeable. Qantas were very helpful. They immediately raised the issue and then photographed the passport and sent it to NZ immigration. They came back with denial of entry. Issue is caveat emptor - be...