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This is great. I was speaking to the lounge manager late last year and you could hear his genuine excitement over the new lounge.

My circumstances have changed again - it appears VA offered Etihad but now VS have overruled and we have to continue via Hong Kong so have offered QANTAS or Cathay. QANTAS aren’t available the day we need so the only choice is Cathay which is fine but irritating because we could have taken that...

Ah. Thank you! VS are responsible for what would have been HKG-LHR but now just the LHR-LAX leg. I assumed that VA were the main carrier but obviously I didn’t know.

Still here! No fare difference or changed baggage conditions...yet...I haven’t seen the new tickets yet as VA are stalling a bit by now doing “oh you need to speak to Virgin Atlantic”. Hope you can get satisfaction, it seems very much who you end up being lucky enough to speak to, which is not...

Okay. Well after my assurance earlier that a refund was the only option - I either have a very persuasive travel agent or it turns out there is suddenly new wiggle room, as we’ve been offered re-accommodation options. To fly to LHR via Etihad or LAX (through VA). Or we can take the full refund...

Virgin have now affirmed my only option is a refund. I won’t be able to find an alternate RTW J fare that fits our dates within a similar budget, so we’re just going to book a completely different holiday with another carrier out of spite. We will have a small loss on non-refundable land...

Agreed. And I appreciate that business decisions happen and they can’t warn people in advance but there’s something nagging at me that this decision would have been being worked on when I handed them over money for our fares. So fairly or not, I feel like they took money knowing they wouldn’t...

I’m so agitated by this. My agent’s tried to contact them to suggest alternatives but isn’t getting responses. The lack of proactive service and then the lack of responsiveness is amazing me. I assume that as we’re in the after May bundle it’ll just be a refund, which is nice on the surface...

I’m one who was booked in J on their HKG-LHR-LAX route in August/September. We’ve booked through a travel agent so I’ll have to wait and see what happens, rather than be able to call myself.

We lock our bags with TSA locks and put a luggage strap with a TSA lock on it too. Half because the strap makes it easier to spot in a baggage hall and half because I like to think that two locks is going to put a casual thief off. (Including in hotel rooms. We usually just strap and lock the...

It’s a quiet year ahead for Mr Ralphie and I, so either a a week and a half driving around Tassoe or watching cricket in New Zealand

I’ve used wirolimo for an airport transfer there. Normally I’d just cab due to fixed fare pricing (assuming that’s still in play) but we were arriving close to midnight.

As someone who supports a “lesser” Victorian AFL team when I live in SA, and both Mr Ralphie and I follow the New Zealand cricket team very passionately, I feel forced to continue my subscription which I hate.

The only time I’ve ever not been served in row order have been the times I used points to book or upgrade. The latter because of “limited catering”, the first, well I felt the one other person in business got favourable treatment the whole trip.

Had the spinach and filo pastry, mentioned above, yesterday. It was genuinely delicious and very substantial.

Such a beautiful trip ahead. It’s such a gorgeous country. That’s a wonderful itinerary. Arrowtown outside of Queenstown is a sweet little village. Hope you have a wonderful time, that helps with healing.

What a brilliant wedding! Congratulations.

It’s very easy to get frustrated when delayed, I understand that, and I get that having a five month old would be difficult, but thinking that a five hour delay makes you worthy of not only taxi vouchers and/or lounge access but a news article comes across as dramatic and entitled to me.

VA1391 - ADL/BNE 24 July. Choice of two - Bircher muesli with dates, cardamom and greek yoghurt or the hot choice of falafel with bacon, roasted mushroom and labneh. I chose the second. It wasn’t bad. Good size and well presented but perhaps a little dry and the falafel was quite crumbly...

For me it’s mostly just that of all the places I could stop over Kuala Lumpur interests me least. But there is some emotional feeling that hundreds of people died in reasonably quick succession and they didn’t do enough to stop it. (Not saying this feeling is based in any logic, it’s emotional.)