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OK, that sounds good to me. I have actually contacted SQ and asked, so perhaps in a month I can post their reply. :)

OK, thanks. A bit disappointing that we don't get the extra 20 Kg when on a reward ticket

Hi. I have the same question. Did you get your extra 20kg when you travelled? My wife is on a SQ reward ticket in September and is also Platinum,

Thanks for the response. Yes, I did register a complaint as you suggested, but I didn't include the link, whcih was a mistake. I've just emailed VA, but I am guessing they will just tell me to contact Air NZ. I will ring the contact centre - not in NZ right now, so this thread is to help me...

Thank you, that is an excellent link. I have book marked it However the Velocity link https://www.velocityfrequentflyer.com/content/Status/PlatinumMembership/ includes a statement that for Non-Tasman - including NZ Domestic and International flights an extra 23 kg bag is included. This is the...

On a recent trip AKL-SIN-SGM my wife was denied a second bag on her Air NZ booking. She is a Virgin Platinum, and in the past has had no problems with the second bag. The Velocity site has a very clear statement that an extra bag is due to Platinum. I can't find anything on the Air NZ site. An...

I think you are right, but worth a try.

Going over I am with my wife and son! Coming back I am just with my son, so willing to try for an upgrade!

OK, sounds great advice. I will do so.

I'm travelling to LA in July, and have been attempting to upgrade my return LAX-SYD sector from Y+ (purchased) to J. When I call I am told there are empty seats, but no more have been released for points upgrades. They told me to keep calling, which I can do, but I don't want to waste my and...

Re pooling, doesn't the person accumulating points have to fly sectors? I was thinking of pooling, but my wife only flies 2-3 trips a year. So she would't have enough sectors. So I think I have to just see if I reach 1300 over Plat.

Just tried to get seats on POM-BNE-AKL return leaving next week. For past two years configuration has been 1-2 J/PE 3-5 Plat Gold rest Y. I have usually got 3-5. Now (after a 40 min wait) I am told 3-7 J, 8-12 PE, best I could get was 13. Also my ff number didn't survive the wait, so no Gold...

The Chau Doc crossing has been open for about 10 years, but not promoted. My wife drove our car from PP to Saigon ( ok, HCMH) in 2004 as Cambodia cars could cross there but not at Bavet, the most direct route. (They can now) It is a nice area, on both sides not as full on hasslly as Bavet...

Best : Rodney Bay, St Lucia Worst : Chittagong

I got a credit after being bumped because of ash last year. There was no fee to make new bookings, which had to be done via phone. It all went smoothly.

Yes, I got one today, covers flights from 1 August to 31 October. Not sure if it will help me, as I have tickets with DJ to AKL in September and no other plans. But if a work trip comes up it could help.

Just claim the points later. I fly Air Niugini a lot, and the points never come through, but are awarded when I claim them later. My QFF number is in the system, but seems to get ignored.

I have a lifetime free DC inherited from the old Ansett Golden Wings program. My wife has a companion card for $20 a year. I very rarely use the card for purchases, but use it for lounges everywhere (except Australia - NZ had a lounge years back). Singapore I lounge hop every 4 hours on long...

I was in Geneva last week, a lowly Silver, but when I checked into Novotel Geneva Central I was upgraded to a Superior room, not a suite, but better than the room I got on my last trip to the same hotel. (That trip got me the Silver) Incidentally, did the Facebook check in thing and got 50% bonus.

On a DJ flight BNE to AKL last week we were on Flexi and so got meals, drinks, and a video set. A woman with her daughter across the isle were on saver and got nothing. The woman was indignant, the child sad, so the guy in their window seat let her have his video set. The woman kept on about...