KiwiBob
Junior Member
- Joined
- Nov 20, 2011
- Posts
- 23
On a recent trip AKL-SIN-SGM my wife was denied a second bag on her Air NZ booking. She is a Virgin Platinum, and in the past has had no problems with the second bag.
The Velocity site has a very clear statement that an extra bag is due to Platinum. I can't find anything on the Air NZ site.
An email to the generic Contact Us was answered after two weeks saying no bag was due.
Does anyone have any leads on how I can follow up on this? A link to an Air NZ page that clarifies the issue? An email of someone who will actually respond?
My wife likes the Air NZ direct flight AKL - SGN, and it is cheap enough that we could buy an extra bag, but it is annoying that this issue has arisen.
Thanks in anticipation.
The Velocity site has a very clear statement that an extra bag is due to Platinum. I can't find anything on the Air NZ site.
An email to the generic Contact Us was answered after two weeks saying no bag was due.
Does anyone have any leads on how I can follow up on this? A link to an Air NZ page that clarifies the issue? An email of someone who will actually respond?
My wife likes the Air NZ direct flight AKL - SGN, and it is cheap enough that we could buy an extra bag, but it is annoying that this issue has arisen.
Thanks in anticipation.