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I had a similar incident of overcharging but it also included a wrong set of flight dates last Dec. The VA responders were Manila based, I escalated it to a Senior Manager, who was very helpful but it still took 10 days to fix and not before I was threatened by the Manila staff of having my VA...

Firstly, it sux but given Qantas are not playing ball, go the Advocate route BUT (and I'd have done this after 2-3 weeks) also enlist your credit card people and claim for services not rendered/supplied then your travel insurance, assuming it's a legit cancellation, let them fight it and send a...

My dealings with Bankwest have been the complete opposite. I have to assume you rang the bank and not fraud section of the credit card. I've had it happen several times over the years and twice for much larger amounts, card in each case was immediately suspended, never had the issues described.

About bloody time..! As for those who drop their bags, coats etc "in the front" then move on "down the back", I too pull them out or alert the attendant that someone must have left it behind. Very interesting watching red faced people come forward :rolleyes:

I too only got a red card but did get a Gold upgrade from Virgin for 4 months with a potential to go to 12

OK, so just registered, didn't need to worry about German as I simply clicked English, top RH Crnr....;) So let's see what they do ... interesting link thanks

I have to assume you booked and quoted your FF No. in order to have an expectation of obtaining SC & FFP's. IF you did this then the system is at fault on Qantas's side as you should have automatically been flagged and recognised. If you did not quote yr FF No. then the onus would be on you to...

Just saw this, unfortunately the fact he got on the plane and accepted the seat means his claim is limited, his compo is from Qantas and not great. He had his chance when boarding because his bags (I assume) would have been loaded and so removing them a real issue for them. Old squeaky wheel...

YES. as would I, but that was of no value, completely lost on them, so it came down to do I want to prove a point over a few hundred pounds which would cost me at least quadruple or do I simply walk away? As there was little chance of exposing them to the general community, I walked away...

Nah..... recently flew Brissy to Melb via VA, business reward and got same as general and had no drinks other than water as they hadn't re-stocked utter BS...... just a screw the customer at all options.... and it will get worse given their recent return statements

Reading the recent post re missing meals on a VA flight reminded me of a disgusting experience from British Airways a few years ago. Because of delays, our flight from Spain into Heathrow meant BA had the concourse closed so no-one could make their connecting flights, some 40 odd passengers...

There's a few issues at play here, 1. Internal checks would (should) have been completed BEFORE any boarding took place, there's the 1st point of ref. 2. A simple check of the passenger manifest would have shown that seat occupant was on-board, 2nd point of ref. 3. No announcement was made...

You HAD to be enrolled in Ascent Business, but everyone is missing the FACT this came into effect on Monday this week, the change advice to Amex went thru last week. So in the 4 days it took to get the new Platinum Edge, things changed.

EXACTLY! It has been done under the "stealth of night" program they seem to like deploying at Qantas. Really poor form!

Recently had to "upgrade" my Amex due to reasons between Amex and my Association parting ways. So Went Amex Plat'n Edge, was talking with Amex customer service on a separate issue and came across the fact by accident, that Qantas, bless their flea-bagged-penny-pinching souls, have decided to...

Re: Online survey and interview suggests QFF points for Woolies may be on the way out HOLD your horses and your spending patterns!!! Forget Woolies and Coles for that matter. The small amount of fuel discounts and the continued cutbacks of points systems has been overturned by BankWest and...

Haven't tried for several months but certainly was what we encountered just before Christmas. It's a joke, just the same as trying to take DF through Bristish customs as Australia does not have a DF treaty with Britian. Argued for half an hour with them over that one!

Interesting reading. Firstly, I'd be after more and would pursue them interest plus, just determine what level of "plus" you see as a bare minimum and how much more time and effort you are prepared to put in. I will say that Amex in Australia fall way behind their USA offices. When I had...

Serious savings are nearly always had at the majors as opposed to the outlet malls. So any Macy's, JC Penny, Dillard's, Sax's etc will give you a better deal. Again research, there are plenty of sites to print off their discount coupons and some you will only find online. Finding a deal at an...

Seriously, thinking you are going to save any sort of serious $ at the Airport DF shops is nonsense unless it's a good loss leader. ALWAYS do your homework and buy from those DF places outside of teh Airports that are not paying stupid rents! Online shopping is a completely different kettle...