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Hey folks, I'm looking to book a one-way trip in Y from SYD to PHL in late July or early August using Velocity points. VA shows reward availability for the SYD-LAX leg, but once you search for the whole SYD-PHL itinerary there's no reward seats available at all, only fairly expensive ASAs. DL...

Bring along your Velocity card and ask the check-in agent to add your frequent flyer number to the booking. In theory the points and SCs should then be automatically credited to your Velocity account, though as you can see from this thread that process is very hit-and-miss. You'll probably end...

The situation with one of my EY flights is getting ridiculous. I took a set of flights (FCO-FRA-AUH-SYD) at the end of February - the AUH-SYD sector eventually credited after a bit of prodding from me, I doubt I'll get the FCO-FRA sector since it was a codeshare on Alitalia metal, but the...

Hey guys, going to be flying SYD-AKL return in a month or so on a DJ codeshare operated by Air NZ. Since NZ doesn't have online check-in I want to check that VA silvers do indeed get priority check-in on NZ flights - it says this on the Velocity site, but if that's correct then Velocity silvers...

Took two sets of flights on EY recently - the first set posted within a few days, the second set haven't posted yet and it's been two weeks. There doesn't seem to be any rhyme or reason.

Locking out pretty much the entire staff! I trust Alan Joyce will be giving up his massive salary in solidarity with the employees whose income he's just cut off?

Well the login box is back, although it's giving me an error message when I try to log in. I can only assume that means we're near the end of the downtime.

Le Pain Quotidien in Sydney is still listed on the map on the QFF site (and still advertises QFF points on its own website) but I had breakfast at the Surry Hills one last week and was told they've now left the program.

Been wondering the same thing since I'll be booking some big flights with EY shortly. I think I'm going to enter my number under VA, since there's a good chance that Virgin will have migrated its DJ flight numbers to the VA code by the time I take the flights, and I don't want to give the EY...

Well that's pretty poor. I realise that we're not actually entitled to anything more than what they decide at their own discretion to provide within the FF program, but the flip-flopping between explanations is incredibly unprofessional. Poor form, Virgin. I note that the new explanation is as...

Interestingly, Australian Business Traveller appear to be in a media briefing or something and sent this tweet: So is the announcement to do with the FF program? If so, you'd have to assume it's the details of the new plat level and/or the anticipated full relaunch/rebranding of Velocity...

Grabbed a card while I was in Woolies yesterday so I can pick up a few points on the odd occasion I shop there, but not having any luck setting up the QFF part as the Everyday Rewards site seems to be sh*tting itself. (That's a technical computer term.) This has been happening since yesterday...

I think it's more likely that the description on the site (SCs accrue on each sector) is right, and the reports of SCs only accruing on the whole trip are teething problems or something arising from the changes to the computer system. I find it hard to believe that whoever wrote the description...

Trying to work out how the Discount/Full Fare Economy gap will work on Etihad, since I'll be doing a big trip with them in economy early next year and claiming it on Velocity. Planning to book it soon, but I have no idea what fare type I'll be on. EY's booking engine just spits out a price and...

Could the fact that the Virgin reps haven't clarified this mystery mean that it is indeed connected to the top secret Velocity revamp? The plot thickens...