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Two surveys today each saying they will take 10 minutes for 100 points. The reality was around 20 minutes on each for 100 points each. The time estimates are obviously becoming exaggerated because the point earn is so low that if they told the truth and said 20 minutes for 100 points, no one...

QF continues to demonstrate how highly it regards (not at all) its premium passengers paying full-fare, particularly in "F". They are regarded about the same as a WP travelling 'discount economy' on points. QF no longer shocks me at how inept they really are. If there is a next time for you...

I have a mate that regularly says to me "you pay a lot of money to get a free drink." When he travels with me and joins me in a lounge (usually an "F" lounge) as my guest, he never complains about any aspect of any lounge we have been in.

So Westpac (and their subsidiary St George) have decided to kill off any real advantage to collect points on their cards. Their email: _______________________________________________________________________________________________ We're writing to let you know...

🤣🤣🤣 Qantas will be working overtime to protect................Qantas.

Is "Cancelled" the new normal for QF? That is a rhetorical question. QF go to a lot of trouble to ensure everyone accepts that the flight schedule is only an aspiration and your bundle of rights may in no way reflect the schedule you relied on when you booked. Even though the schedule is...

It is genuine and they just keep sending the request until you reply. The process is all done online (via the website or App of the bank - no links to worry about) until it does not work, when they say "Sorry please go to a branch". I queried them when I wasted my time going to a branch and they...

I am amused by the emails that say 'we have a survey for you' that will take 10 minutes and earn 100 points. When I log in the survey says it will take 15 minutes, which means 20 in my experience. For 100 points ! My time is worth more than that so no thanks.

Travel Mistakes - expecting QF to actually deliver service in J. Recently completed a QF trans Tasman flight on the usual B737 BS business class. Once on board the CSM comes to me and tells me how good it is to have me back and if there is anything I want just ask and they will be happy to...

and enough cash to convert when the credit/debit card is rejected or the eftpos system is down !

We were in the EK AKL lounge yesterday until about 1600 local. I noticed there was something about to happen when the Moet champagne was added to the choice of bubbles, just before we left.

Perhaps you have a different version of the App to me.

JQ has 11 787-8's Average age is given as 10.9 years.

The notification says open the App to get the code.

Similar logic now but on a permanent basis with CBA. You can obviously use the App of the website to access on-line banking. Now with compulsory two factor authentication on the website, if you log in on the website they send a code to the App (not the phone itself) that you need to put into the...

I am trying to select my 8K Loyalty Bonus points (status credits no use as already renewed status) and all I get is "We are experiencing some problems, try again now or come back later". Try again and it gives me the same message over and over. Even when a "Loyalty" bonus is earned QF cannot get...

Did none of the "cash-is-dead" people notice how hard the banks have worked to switch everyone over from the use of "no profit" cash to "profit on every transaction" credit cards, together with the growing credit card annual fees and the reducing benefits of earning points, or other benefits...

If all else fails read the instructions ! There is no default currency as some seem to be assuming. The default is to convert from currencies held in your account, utilising the currency with the best current exchange cross-rate for the conversion.

Probably the thin edge of the wedge. Let's see how long it takes for the other banks to follow, but I am sure the annual fee will not be reduced to reflect the reduction in benefits.

That is the main reason I used to wear a tie - to keep my shirt clean !