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That was my point.

I thought the lounge staff were all Sofitel employees. It sounds like QF are now outsourcing the First lounge as a training ground for Sofitel. A bit like the IT department, and the overseas call centres generally. If it can be done more cheaply then QF will embrace it.

I agree. I received the same one and after deleting it I wondered which data breach had been involved this time.

So presumably it said 15 minutes (so really 30+) and 250 points ?

But QF thanks you for your loyalty (which they will not reciprocate).

I gave up on QF to and from HKG ages ago. CX operates (with very few exceptions) when scheduled, and 4 flights per day to choose from from SYD.

As the Mercure Central City seems to be firming as the popular accommodation I have also booked Friday 6th and Saturday 7th.

I tried to get some very basic information, that was referred to in a credit card statement, from St George Bank (Westpac) this week, . I searched everywhere on their website and could not find it. Every thread I followed took me round in circles and eventually ended up where I had already...

Which airline is immune to delays caused by weather ? QF flights to HKG will be similarly affected except it will not arise from fleet shortages or unserviceability.

Maybe another 50 SC's backdated to 31 August 2025.

As suggested above, I agree that it would be worthwhile contacting them directly. I have used their email option a couple of times with queries and they generally answer within a couple of hours. They do provide a telephone service contact as well. Have a look at the Contact page and after you...

The $500 "at the top" is the total value in A$'s of all funds you hold in various currencies. Whenever you add funds to any currency the amount "at the top" will increase to reflect the new A$ total value. Likewise it will decrease when you use funds via any means, including the debit card. The...

Solution - travel on CX or an airline (not QF) that has sufficient fleet to actually operate their timetable and be able to recover if anything goes unserviceable. Reading this thread should be enough to convince any one that QF are habitually unreliable.

If you were short by 10 cents when paying into the machine it would NOT say - don't worry about it !! They would have paid you far more attention and eventually removed an item so you had sufficient to pay. Funny how it would not work the other way !

I saw a quote recently that sadly summed it up: "It's 6pm and here is what we we want you to think / believe" tonight".

An interesting comment in the ABC (Australia) news on-line this morning regarding the BA mayday incident as SYD airport: A British Airways spokesman said passengers were entitled to apply for compensation due to the delays, under the airline's legal obligations. Not only are BA...

With "Choice" advocating continuously for reforms that actually benefit the affected passengers and address the real issues (and being basically ignored) rather then the superficial "minimum standards" the airlines (read QF) are prepared to agree to, any consultation now is just a "tick the box"...

If you want Starbucks, there is one in the Belmont Hotel building on the ground floor, on Newport Blvd. The Savoy Hotel is the opposite direction to the walk to the Newport city complex and casino (Newport World Resorts).

I usually do not have dessert but can cope with the set menu if there is no a-la-carte group when the numbers are finalised.

My flight was daylight HKG-SYD. No walk around with anything. I had to press the call button just to get a second glass of wine. It was a disappointing CX experience as far as the cabin crew went.