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It was snowing in Helsinki and no baggage made it onto the Finnair flight to Rovaneimi. Staff at RVN said it could be 24 hrs or so before the bags arrived. We went shopping for some extra thermal undies etc. Our hotel called at around 10:30 next morning to say the bags had arrived. We decided to...

We've already done our first trip for 2018. A few days in Rovaniemi and about a week in Sapporo for the snow festival. I was a bit nervous about two of our connections and we've now decided on a different approach to connecting flights. We left Rovaniemi for Helsinki and a 1:35 stopover...

My wife and I are also self-funding and take 3-4 overseas holidays pa always in business class. We tend to use oneworld member airlines all the time. Our last three trips have been with Finair or Cathay and our next is booked with JAL. We still accrue lots of QFF points. After trying...

I decided to visit Qantas website to book a holiday.. SYD > RVN > CTS > SYD. All of these destinations are serviced by Qantas partner airlines. (RVN is in northern Finland and CTS is in Sapporo, Japan.) Qantas couldn't help but there was no problem on lastminute or webjet. Do Qantas want...

I've found that the service providers can be quite understanding. I was due to travel to Japan a few days after the tsunami. All of our accommodation was prepaid and non-refundable. I contacted Qantas and got our fares fully refunded. I also called all of the hotels and received full refunds...

I decided to burn some points by taking my wife on a shopping trip to Singapore. I tried to get business class bookings at least 3-4 days every month for the next 12. No joy at all. Now I use my points for accommodation.

A good news story... A couple from Helsinki (we met them in Okinawa) decided to visit us for Easter. They booked economy with Finair. The day before the flight Finair called them with bad news and two questions. Their first leg HEL to NRT was overbooked. Would they mind being rescheduled...

It's also becoming harder to use points. I've recently tried several dates in every month available to book 2x business class flights to Japan or various locations in Europe. Every time at least one major leg of the journey was only available as economy.

My wife and I, Both QC Gold, have just returned from Japan. We booked Business Class in July including selecting seats (Top deck 14A/B). At Sydney checkin we were informed we had been moved and separated. (Qantas website showed our booking with original seats still allocated.) The girl on the...

I've dealt with Lufthansa.. I'm a member of 'Miles & More'. After 2 business class trips to Europe and trying to get points, I gave up. Qantas on the other hand very quickly found missing points for a couple of Finnair flights.

For the cheapest, look at lastminute.com.au. For value, we like Swiss or Finnair. Swiss will land you in Zurich, very close to Germany and France or a few hours of spectacular scenery by train to Italy. Finnair will get you to Helsinki with links to everywhere. (Helsinki is a lovely spot.) If...

Re: Keeping all my FF points with Qantas, is it worth it? We accumulate Qantas FF points in much the same way. But we also fly O/S business class several times a year. Our strategy is to shop for the best deals when we are paying and to book classic awards as far ahead as possible when we want...

My wife and I decided to try the 'Miles & More' program after a travel agent put us on business class to Zurich with Swissair. We made sure our M&M memberships were recorded but no points arrived. I asked for the points and was told to produce boarding passes. No response. Our next trip to...