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No need to apologise RooFlyer ! It is not your fault that Qantas deems that status deserves the ability to be able to speak to someone who knows how to handle terribly complex left field requests such as change a booking, calculate a fare/points/taxes difference, know the cancellation rules and...

It's just not right. There is nothing wrong with being recognised as having status with privileges. However whether we are bronze, platinum, yellow or purple when we need to call we should ALL be able to speak to ANY call centre location and they should ALL have a similar skill set and level of...

I mean available on QF website as a paid fare as an Emirates flight with a QF flight number.

8 July SYD to ROME is available for $1655 with EK as a QF codeshare

Hi cathalm8 while not as good value as award seats you could use points plus pay on say a Qantas Emirates code share flight. It helps reduce the cash outlay and you earn points flying. I ended up doing that in economy after all my business class awards seats fell through on partner airlines.

While certainly trying not to defend Qantas or criticise others, I also booked CX and JAL award seats 11 months in advance for travel to Europe during the Australian winter. We were still heavily in the pandemic when I booked. We all including the airlines hoped we would be through the pandemic...

MUHoops while not ideal there are econ seats LAX-SYD-MEL on 3 and 4 Aug. Not sure how much a paid fare is these days between JFK-LAX but pre covid it was OK. Also the flight from LAX while being in econ is aboard a comfortable A380......Or try Sudoer's suggestion. 1300 134 502 might get you...

Can you find another way to get from JFK to MEL by first spending a bit of time yourself playing with multi city routes on the QF website ? If you find something suitable just cancel and book. If you dont have immediate points for a another booking call frequent flyer services they can fastrack...

It is so sad and so disgraceful to constantly read about the experience people have had. I have also had these experiences. I am bronze but before Qantas tweaked the call centre I managed to speak to Hobart on a few occasions and discovered the completely different skill set the staff there...

Hi will be cancelling a 4 award seat booking in about 7 days. I booked as multi city unmarried sectors, hence EACH flight below MAY potentially revert back to an award seat for someone else to book: MEL-SIN business class with Jetstar (11 June) SIN-DOH economy class with Qatar (11 June)...

Yes I am surprised no one has created a dedicated thread before. I guess with the covid fly flexible policy myself and others have taken advantage of no penalty to cancel, hence have back up flights/multiple options. It will all come to an end though. :( Does anyone see any negative issues...

Hi, I have previously noticed when cancelling award seats that were for QF and partner airlines, the seats returned to the inventory immediately for someone else to grab. Is this always the case? I have some pending international cancellations and if others were interested in the...

That is why we are here to help ! No shortage of enthusiasm on this post given it includes wine AND flying:)

That's terrible, for what's its worth I have started posting my recent negative QF call centre experiences on Qantas Facebook. My negative experiences have just kept on building to the point of reaching outside of this fantastic forum in the hope of galvanizing others and Qantas. I too wish I...

Hi Sandeep3004 also jump onto Qantas facebook and respond to an existing post with your issue in addition to a message to qantas through Facebook.

Hi TheInsider, it is one booking, MUC-MEL. I have made class changes previously just on one sector albeit with Finnair and JAL. In any event the main issue here is the failing of call centre to simply come back to me while on hold.

I am so over Qantas call centre. I am unable to do the below described change on line myself due to the change icon stating “contact QF for changes” : Munich-Doha-Melbourne is booked all in economy class. I wish to change Munich-Doha to business (award seat is available). So I call the...

So Mr. Alan Joyce blames extensive call centre wait times on people who could manage their enquiry on line but rather call. Mmm....I have two QF award seat bookings with Qatar, MEL-FRA and MUC-MEL. I am able to separate passengers on MEL-FRA but not MUC-MEL. I am loathe to telephone for this...

Hi, I have a QF award ticket flying with Qatar. Munich to Doha is in business class while my connection 4 hours later, Doha to Melbourne is economy. Am I able to access the relevant lounge in Doha or only in Munich ?

Great news! Have a great trip David!