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Also this ;)

Great Great data point wsthong - I think there's always a bit of a finesse with regards to calling up - generally for me I start with AW MAN I FEEL A BIT DISAPPOINTED and then chit chat about how the product has changed - it's useful if you can pinpoint one or two things that impact you...

The one thing we've learned definitively is that there's no consistency with how their systems work haha

Nope. I had around about a million points a few of the times I called. Didn't seem to matter to them. Remember they want to keep you as a customer... The long tail of getting someone new vs keeping you is... Unpleasant :)

Thank you for the data point Knagelli! It appears Amex are really geared up to offer retention as the Krisflyer devaluation goes through...

Hi Spacetravel! Sounds like an epic journey. If you're using the online portal - you'll only be able to use one travel credit per booking - that's the limitation (it goes by card) You'll have to book separately if you wanted to 'stack' the credits - on the other hand - you could always ring...

I am fairly impacted by this living in Singapore, so have just shifted a whole hunk which was just spent on J to Brussels (there's tonnes of availability there, we're going to Italy ... Availability to Rome and Milan... Less good)

Thanks motlking - due to your post, gave them a call just now. I was pretty straight up with my first agent Ed - just told him I was disappointed in yet ANOTHER devaluation (2019 was the great de-valuepocalypse prior) I then told him I wanted to cancel - he transfered me to Vanessa - who then...

Here we go again!

Yeah really good point. I definitely can still warehouse for those other airlines, it's just that well, it's way more painful to deal with yet another set of accounts to get flights (haha I stick to QF and SQ, given my locations generally are EUROPE or AUS... and everything else around here is...

As one of the chunk of Aussies living in Singapore and using my AMEX MR to warehouse points for everything - I view this as a personal attack haha 😂 Guess I'll just transfer a bunch out ... I need to have a long conversation with Customer Service I reckon....

Called up again just now - got the 'no offers sir' line interestingly, I asked if i cancelled could i reinstate it right away... she said no... and that I'd need to get another application. Very interesting - never heard of this before!

Cool so here's my additional data point - called in July this year, got 70k points - called just now coz well, annual fee - the first CS staff couldn't do much, forwarded me to cancellations - Cancellations were smart this time, reminded me of the international dining offer (is good actually coz...

Rest assured, I've had <$500 spend on my big amex cards for the last oh, 3-4 years? And I've done this dance (cha cha cha) like, at least 5+ times? Don't worry, they want to keep you more than you want them :)

Yo dude, Yep - I just call the +612 number on the card. Use skype to call it - it'll be cheap :)

100% huaca - don't worry about that 2 years thing, I've had them definitely more often than every 2 years also - let us know how you go!

Hahaha yeah they almost need you to almost go through with the cancellation I swear. Great result, same basket as I am!

To get to this point, computer and I had to have a rather awkward conversation...

Right so let me take you all through my terse exchange - called number on back of card - said I wasn't getting value - 'Ace' listed me all the great things that i was getting with my platinum card - I said thanks but I'd love to cancel I think - He then put me through to another team who does...

Cancel then report back on what their reaction was #selfish 😅😅😅