For me, some issues are easier dealt with in writing, especially when dealing with PNRs, flight numbers, dates, times. It can also be hard sometimes to understand accents and hear during bad voice connections.
Despite all the anti-customer things that QF have done over the years, millions are still loyal to and shackled to the QF ecosystem.
Only offering classic plus rewards on capital city domestic routes is hardly going to change that.
I have never been able to relate to this. You go on a family holiday but split up for 24-36 hours each way just so you can sit in a business class seat for a few hours. I would have thought the logistics, additional hotel costs and time wasted would negate the benefits. Not to mention you miss...
I sense that all of the devaluations don't really matter to those who enjoy doing this as a hobby. They probably enjoy the extra challenges that it brings.
To secure business class rewards seats to Europe it takes time and effort to churn credit cards and chase points during promos. It takes even more time and effort to research reward seats and find a workable itinerary. After booking you still continuously check availability in case something...