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In my case it seemed to purely come down to the operator I got when I called. Both times the situation was identical, non refundable fares for flights that virgin was no longer flying. 1st instance got a lovely lady who was understanding and worked through everything with me on the phone and...

NZ being a likely exception.

Going to the states for a holiday in 2020

I'd say extremely unlikely, and with virgin all the more so.

Anyone know if you can initiate a chargeback even if you have subsequently closed the credit card account with which the flights were purchased?

I can't believe they went into voluntary administration after almost 2 months of running hardly any flights with their full staff in tact from pre covid19 when they were operating at full capacity on their entire network. I mean the situation was dire enough to refuse refunds to customers who...

Was for 2 return business saver flights to bali in july. Called virgin and they said all they can do is give a travel bank. So I emailed them a letter demanding a refund and stating that I would request a chargeback otherwise. Got no reply so called up the credit card and got a very helpful...

I hope this proves to be the case but not sure why it would. The outcome of both scenarios will likely rely upon an act of goodwill from the new owners.

Their whole position of not issuing refunds based on the fact that it us due to gov restrictions has been bogus from the very beginning anyway. They are still flying to all the same places within Aus, just doing so in a way that is more commercially logistic. I have no doubt their defense...

Damn I thought I was in the clear after transferring my total of just over 400k across to krisflyer. But just remembered I still have 100k incoming velocity points from switching mortgage providers through uno in early April. Doh!

Weve got a travel bank of just under 2k. Luckily had a successful charge back for $2100 on my virgin high flyer card otherwise we'd be in the hole for roughly 4k The bookings aren't worth much if the flights never eventuate. Used some of the travel bank for some flights in late July hoping...

Why can't you just keep the iphone 11. I wouldn't be asking for my points back, I'd say you are stuck with what you got.

Yeah just as I suspected. The travel banks they've been issuing instead of refunds were never worth the paper their written on :(

A purely selfish question but if virgin comes out the other end of this in one form or another what will happen to travel banks for passengers affected by cancelled flights. Will that just be debt that is absolved, or will the travel banks be inherited as a liability and honoured by whoever...

Thanks for the update and data point. I'm gonna have to do the same thing myself pretty soon, although ironically I paid for all my virgin flights with the velocity high flyer card. Much less likely it will pan out as well for me I'd say.

Am I the only one who thinks it's crazy that Virgin expect to get through this without a single job loss or redundancy? Do they not realise that the entire aviation industry has been brought to it's knees and will not be recovering any time soon. How do they propose to keep 10,000 people in...

What refund options (if any) do customers now have, with virgin entering voluntary administration?

No I'm not doing anything of the kind. I clearly stated that I know that my own experience is obviously not representative of all flybuys members. I do however believe that a good portion of flybuys members are savvy about such matters, the ones that aren't probably don't even bother with...

Not sure this makes any sense, as written. You got an offer for target and Coles, so what was the third flybuys offer related to?

Kind of my point though, don't know who is going to continue swiping their flybuys card for a lousy one point per $ spend. You have to spend $2000 to get $10 that way. No one in my family is using their card unless they have an offer to do so. Certainly doesn't speak for all customers but I'm...