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Ok, I finally picked up my gift. L1 card and champagne. Thanks Qantas if you reading this! :D

Hi, QF check-in opens four hours pre-departure at LHR. Personally, I don't go to the QF lounge there! It's loud and gets packed and the food offering is not great. Re the upgrades, there will be a lot of people with higher status than you in the queue, plus it's the Christmas holiday period...

I would most humbly suggest the core competence of the SST should be proactively managing our end-to-end travel requirements, not tracking down internal form letter references. :p

You just need to go to the Qantas desk in arrivals slightly to the left of straight ahead when you exit the baggage claim area. They will have your details and assign a driver - you don't need to confirm anything in advance, but the service is Carey Worldwide.

Well, after five days of suspense, the official answer from the SST is ... Hello LM The communications that are sent out with a reference of L1 or L3 on them are just for internal use and tracking purposes. Hope this helps Kind regards, X Special Service Executive Platinum One Special...

After the CL email to bronze members earlier this year, maybe they've adopted more stringent quality control checks to their mail merges!

Could the L refer to which form letter you receive from Alan? I notice Chris' L2 card refers to both the champagne and being an original P1 member. The L3 card would need to refer to the headphones, obviously. What do the L1 cards say? If it's something more generic like thank you for...

The SST is looking into the issue. I sincerely apologise if this is disrupting the active monitoring of anyone's travel or other emergencies that the SST is actually meant to assist with. :p.

I've just been exchanging emails with them about a different topic, so I couldn't help but ask. I said it was very low priority! I'll post the response.

My whatever is living at the post office at the moment, so I can't see my L#. But re event invites, I seem to be on "female singer level". After declining Taylor Swift, I've now been offered Shania Twain.

Sydney ETA 5 December. I live maybe 15 minutes' drive away from Hatcher, so the whatever it is is taking a leisurely tour of Sydney this week.

I was invited to see Taylor Swift last month ... when I was overseas. I get quite a few invites, and I do appreciate the thought, but they are rarely for when I'm at home. I've never received a P1 upgrade, though, only the occasional downgrade.

I group QF service fails into three categories: 1. Non existent In this case, my strategy of choice is the call button. I've rarely had anyone not appear with this approach. 2. Condescending or bullying (bring in the troops) behaviour This is usually triggered by my polite requests to lower...

My email reminder came a day before my renewal date. It did say: Dear LM I note that you are currently overseas so I thought email was the best way to contact you. Which was correct and beats a call in the middle of the night! But maybe that was just a slow month.

There was a customer advisory panel survey recently testing these new logos. They asked you to guess what the icon was for and then what you thought about it. I think I guessed this one correctly, as well as Qantas Wine (a red and white wine bottle :D), but one of them made absolutely no sense...

I had to ring three times yesterday as a P1. First time, no wait time, but disconnected mid-sentence. Second time, two minutes hold muzak/pleas to use the website, disconnected on pick up. Third time, two minutes hold, then successfully managed a full conversation! Has someone severed the cable...

SYD. The last time I was there, it was bad as well. No one came to take my order, and eventually I moved to another one of the seating areas. I've never had any issues in MEL. There, they've brought me a menu even if I'm in one of the meeting rooms.

Yesterday, it was still the winter menu. Had the safe choices of the hierloom tomatoes/bocconcini and the risotto from the market choices section. I also asked for a cheese plate, but it didn't arrive with any fruit, so thought I'd order a fruit plate. The service had been OK, not great, up to...

My experience in the past week: LHR - met at the kerb by two hosts, one for my luggage, one for me, and they asked if I needed assistance getting to the lounge (I couldn't bring myself to tell them my thoughts on the QF lounge there) SIN x 2 - no recognition whatsoever at the lounge door, I...

I had that menu in May, and at least one of April or March! I do like the curry, though. The main differences I've seen since the swich from DXB to SIN is a more extensive breakfast menu on the longer leg, and entrees on the supper menu. The supper menu used to just be a list of six or so items.