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Indeed, show me an airline in the world without labour shortages and IR issues at the moment. Obviously a hang-over from the pandemic and administration process with a lot of voluntary and involuntary redundancies accross the board. Obviously the pay cuts that went with administration would have...

Thanks - I wasn't aware of that, Qantas isn't exactly going to boast about this or put it in the 'feelz like home" insipid advertising, but it looks like some decent resources and training might been put into this call centre. As it's also in a similar timezone to Australia it seems the logical...

I would love to know if this poster's first call was to Cape Town and the second call cannot be Manilla right? Only Jetstar and Virgin have Manilla call centres so maybe the second call was either Suva or Auckland? Maybe an idea for a useful sticky thread would be to list the call center...

I can see the logic in that argument but with post-Covid snarled up logistics and shortage of new aircraft, with manufacturers already behind schedule on deliveries of new aircraft, may as well run what you've got, rather than make unachievable plans of what should be? As all airlines have found...

Its an excellent time to start measuring some of those domestic statistics such as: NPS score, punctuality, Reliability, and external reputation/trust because all of those metrics are in the toilet right now, so the only way they can go from here is up. I wonder if they are not going to...

That might explain things but the response seems very leisurely to me, as others have pointed out, stairs do exist at OOL airport, busses do exist at Coolangatta somewhere, presumably there are still Qantas staff, emergency response people, and other airport staff still on duty, and this is the...

Qantas do have a price match team, its the social media PR team monitoring social media that acts to avoid another PR disaster! You literally have to shame them into abiding by their own T&Cs with the real threat of a PR disaster to get a resolution.

I'm thinking the recent travel voucher has nothing to do with the ACA or internal processes at Qantas and everything to do with social media visibility. Which social media outlet did you use and where specifically?

Some interesting tyre strategies, different race tactics,tyre degradation and the random nature of safety cars made this interesting and possibly the only race worth watching apart from the Dutch F1 race so far this season. The advantage of having them "bunched up" was the lack of wasted time...

Yeah - I don't get this "fleet commonality" thing with QF using A320XLR's on 1-2 hour hops in the Golden Triangle, thats a stupid use of an aircraft with long-range being used on short hops, may as well fly B789s between SYD and MEL while they are at it. It's like using a Ferrari to take your...

Yeah - I am not sure how much of QFi metal capacity is currently directed towards mainland China now vs pre-Covid QFi? Not a lot I would imagine pre-Covid, and even less post-Covid? Your assessment that if QF cannot codeshare with MU there seems to be no point QFi serving mainland China sounds...

No this is from the Tic-Tok video upthread, its about 10-15mins long but I've got no reason to disbelieve it - its timestamped as him in Melbourne when he should be in LAX or NY by now. When you listen to his version of the events I don't think anyone would have an active enough imagination to...

Re: Outsourced ground handling sounds like a possible contributing factor. The offloading of all luggage as opposed to selectively offloading luggage probably means that the ground services contractor had some resources still there late at night but possibly not enough resources? According to...

I'll just leave this here - an extract from The Australian's coverage of the recent court hearings (my highlighting):

So basically - a fuel contractor was told to "fill it up" on the assumption that the longer runway was available and then knocked off and went down to the pub. But if we think about this for a minute we realize that we knew the inbound aircraft was probably late, ergo the outbound might be...

So you are saying that all the "macros", or things outside of Bain's control, e.g. interest rates, inflation, other competitor activities, price of fuel, exchange rates, labour shortages etc would have been the main contributor to the lack of interest/success in the roadshow?

QF93 must have been subcontracted out to Monty Python Flying Circus airlines that night, for the people that didn't see the whole Tick-Tok video lets recap: 1. QF93 is scheduled to depart MEL for LAX approx 8pm 2. Late inbound B787 so departure delayed by 2 hours 3. Main runway works at MEL...

Ah yes - our politicians - all very happy to accept the pay rises that come with the indexation of public service wages and conditions, and making laws for the private and public sectors of the economy, but somehow manage to exclude themselves from privacy laws, anti-spam laws, truth in...

Its a submission to the ACCC, I agree with you that if the wording is done right the submission shouldn't have to necessarily be "political". As per my post above - I think that there is enough blame to go around for all politicians of all colors and stripes as being part of the problem...

Matt - best of luck with this, at the very least in your position you should be able to bury the government in numerous specific details about airlines: 1. One sided, legally dubious and hidden T&C's/fare classes and other "gottcha's". 2. Poor performance in customer communications at all...