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Not quite. Youngest daughter has been flying all over the country in the past few months with Mrs GO but family pooling all of her activity. She's the one going to the USA with Mrs GO in the middle of the year, so I'm effectively recycling her Velocity points anyway. :D I just found it very...

It's all very interesting. My points balance was (and remains) positive and I've had both short term and long term activities in the past 6 months. I had to do a status run 4 months ago to retain WP on the very last day, so I know that there has been flight activity on my account! The kids...

I ran into this issue today. Me - Active, Platinum member - seeking to sweep Velocity points from the kids' VFF accounts into mine to help fund school holiday travels in the USA later in the year. After going through all of the identification, mother's maiden names, DOBs, etc, my agent told me...

Success! I wasn't sure that this would fly, given the already complimentary Premium RR status held due to Amex Platinum. Within 48 hours, Radisson wanted me to give them feedback on our recent interactions before proudly welcoming me to the VIP club. Feedback was positive, unsurprisingly.

I love the Lighthouse Keepers' cottages. Spent the big 5-0 up there during covid times as the QLD border was closed one-way (don't get me started on that!) Views are stunning, you get a back yard with BBQ, and they shut the gate to the road just after sunset, so the place is all yours. Beaches...

LTS is also now back on my QF app (iPhone) without any intervention from my end - another one of life's great mysteries!

I've lost LTS from the QF digital card and QF app but not when I check in my QFF account on my laptop - SG, PC+, GT and LTS are all still listed there. Random...

Ouch! Pleased to report back that VA did follow-up within 5 days, saying that it was all done. The Hilton app then switched me onto their review circle, starting at Gold and then turning to Diamond after 1-2 days. I was fully HH Diamond by the time that I waltzed into the Conrad Tokyo, with all...

Recent experience with QF through Japan: 04/01: QF59 SYD-HND. Applied for Y to J upgrades across 2 separate PNRs. * Mr GO + 1 child rejected (at SG) * Mrs Go + 1 child (at PS, on separate PNR) also rejected. We did get to move right to the front of the Y cabin once the inventory across C, D...

Applied on 9th Dec, Velocity notes that I have now used the WP member benefit but Hilton still says nothing, some 20 days later. Called VFF today to follow up... was told it is 20 business days, which excludes weekends, so 29th Dec is not quite the 20 business day deadline that I thought it...

That's the idea but my experience - just recently and over the past few years - is that it often happens inadvertently! I just transferred a General lounge pass to my mother for a quick trip to QLD... of course, that was AFTER the Titanium F Lounge pass went across, disguised as a General...

The Airline Customer Advocate is the body where you should lodge this complaint. Home It is technically funded by the airlines and does not make a judgement, per se, like an Ombudsman would. However, this avenue will get your case in front of someone who is equipped to review it properly. Make...

Just a data point for those that have booked flights under the latest DSC campaign: I've just finished a little soiree around the golden triangle (SYD-MEL-BNE-SYD), all booked under the DSC promotion. Very pleased to report that both SC and DSC landed in my Velocity account the same calendar...

You are probably right. Over-invested in the GT chase before my relationship with QF became complicated and working through suspected Stockholm syndrome right now. 🤣

I'm another July year-end and was pleasantly surprised that both GT and PC+ worked exactly as they should have done. Isn't it sad that a BAU outcome is now a pleasant surprise? 150 SC now racked up on the haul back to 600 to re-qualify for SG; no more QF status support here. With WP in sight...

ZXW75 has worked a treat for me this weekend. I've seen about 8.5% off J fares around the golden triangle in August and September. VA discounted prices in J came down towards those available on Amex with the Platinum Card Member Benefit applied. Throw the DSC into the mix and I may just...

Case closed!

ACA steps in, and two weeks on, David fells Goliath!!!! :D @MEL_Traveller - many thanks for your wise counsel here. It really shouldn't be this hard, but if a 30+ year QF fan-boy was driven to this, it really says something about the QF brand these days. Let's see if they take back those 4,000...

I've been crystal clear to QF (and now the ACA) about there being two contracts here: the first between QF and the TA (where there is no dispute and no refund needed) and the second between QF and myself (which they now consider closed). Let's see what the next move is...

Just got this back from QF... and still no justification for refusing a full points refund, just the same old BS regarding the TA. Thanks a lot to MEL_Traveller for pointing me to the ACA; had never heard of them before, but David has just gone into battle with Goliath over a measly 6.9k...