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Actually Qantas can turn the two bookings into one multi city PNR. Unfortunately only some call centre staff know how to do it and they tend to be the Hobart or Auckland call centre. I have done it twice before. They don't merge, they cancel and rebook immediately, sometimes calling another...

Hi Jaseb, myself and others on this forum have fallen foul of Japan not opening up and MEL-NRT cancellations. I like you are trying to get to Europe, for me it is June MEL-FRA. I think I am on my fifth or sixth backup flight ! Just forget anything via Japan from MEL. Look for an alternatives...

yeah there goes points on council rates, car rego and perhaps other things I cant think of right now. Amex don't exclude government charges but government don't take Amex! Not happy. Do any other Visa/Mastercards earn points on government charges? I know a lot don't

*stopping for a few days in Santiago, Chile?" Santiago is ok but nothing special.

I just called Qatar for their take on this. First the agent said that all this information will be given to me upon check in at Melbourne on the day! When pushed to be able to confirm if JQ and QR are transit partners in Singapore the agent came back with a "no". Is the lack of transit...

I spoke to Qantas twice today regarding my Singapore connection ( Jetstar to Qatar). Just a reminder it is one ticket. First agent said I need to check in again at Singapore including baggage. The second agent said myself and baggage will simply transit through however when I pointed out the...

Serfty yes after 3 years of trying to get to Germany/Croatia to see family and holiday the hurdles have not fallen away ! I think I am on my third or fourth routing. It started off really nice, business class booked all the way first with CX then JL....cancelled....cancelled. I do have a back up...

I have the following award flight booking made through Qantas: MEL -SIN (JQ) -DOH (QR)- FRA (QR) departing mid June. It is one ticket and Jetstar website confirms that they have agreements with Qatar for baggage transfer. According to the Singapore government website and the Changi airport...

It's still 30 April 2022 for domestic awards !

I guess also we would not want to be in a situation where priority starts filtering calls based on need and sends us to the work experience student to sort out out a multi city, multi class, oneworld award that we have spent ages putting together and all we want to do is one small change that...

...well the sad irony is that it was like dealing with a different business altogether.....call answered quickly, agent knew what they were doing, matter resolved quickly. It should be like this for all customers !

Hi in my opinion I would be keeping this thread low key and not share or promote outside of the forum. Perhaps Qantas already read this but who knows? The reason I say this is because the priority telephone number seems to have been passed around a lot and not so urgent callers have been...

Thanks for your replies everyone. I am thinking that for me that Virgin FF might be the best alternative to Qanats FF. I also think I will hold off and see if Qantas improve their customer service. The limitations with on line booking I can tolerate especially if an efficient customer service...

Switching from Qantas frequent flyer to Singapore KrisFlyer Hi after many years with Qantas FF including many no issue redemptions, recent experiences with both the call centre and on-line booking capabilities have made me consider an alternative. Has anyone done the switch to KrisFlyer either...

Who knows if JQ will even fly to Narita on 24 June? For example JAL themselves have cancelled all Mel-Nrt flights for the entire month of June. Plus you can't spend the night in Japan in order to catch the next day25 June flight unless you sit in the airport as Japan is closed to tourists.

Yes negative balance is possible although it is more like a deposit. Call centre changed a flight once for me that should have incurred more points but the agent missed that I did not have enough points. The revised booking showed in my account but status was 'processing' and remained that way...

Hi gidx03, I have recently suffered the same fate with JAL and Finnair for June/July and spent hours trying to find alternatives to/from Europe from Melbourne utilising the multi city booking portal. I had to forsake business class on some of the flights but at least I had success and did not...

A few hours ago as only two business class seats were available, I booked my 2 kids 13yo and 15yo Melbourne to Frankfurt in economy class. I then went to book my wife and I in business class for the same flights ( seats are there ) and after 3 attempts to finalise the booking I could not due to...

Hi can anyone recommend rental car excess insurance ? So far in my research prices have varied significantly, $95 - $350 for 22 days coverage in Europe. My concern is not so much the price but not having any difficulties should I need to make a claim.

Hi, not good. Your other issue apart from the time to get from Narita to Haneda is that Japan are not allowing tourists at the moment so unless there is some sort of transfer between the airports in which you don't enter the country I would be getting on the phone to Qantas or look for...