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Hi, Is anyone else experiencing problems with Samsonite warranty of late? I had to put my usual business bag (Samsonite briefcase-type thing) in for warranty with The Luggage Professionals in Crows Nest back in July. Still waiting on them to provide a replacement or repair. Meanwhile I am...

I really only have it for the Formula 1 (although I do like the odd documentary) and my wife likes GoT. Might be time to kick them to the curb.

Hi Folks, Got a letter from Foxtel yesterday advising of a price hike. No big deal, it's their right I guess. The letter is smarmy and is mostly spin, trying to tell me how much extra value they will be providing me (er...none) and how exciting their upcoming features will be (er...not very)...

Cool - thanks - I'll give it a go tomorrow when I come up from under this EOFY rubbish!

Oddly, I've been told the exact opposite of this. That there is no option for merging or transferring between the two because of the different redemption rates. I also asked about the annual loyalty bonus but they said even if I linked (which they said was impossible - go figure!) that the bonus...

Loving this TR. We are booked for Europe at the end of this year, although we'll have 3 kids with us which both complicates things and ratchets up the expenses. Kudos for taking the youngster - while he won't remember details he'll have sights, sounds and smells that will stay with him for life...

Received thi slate today about my SYD-ADL-SYD journey tomorrow.

MY Top 3: 1. ATO Payments by Credit Cards - I wish I'd found this sooooo much sooner (sob). 2. Suites Savers redemptions on SQ - I fall in love every time I travel this way - and not just with the Singapore Girls - hard product, on-board dining, lounges, service are all beyond reproach. 3. The...

No doubt it is some glitch on mine and a few others' accounts. Which is why its important to find out what the problem is and that it has been fixed. I was told my account had been "resync'ed", whatever that means. If there is any further update I'll let the group know.

Couldn't agree more. Now, as an update: My issue has now been circumvented (note I did not use the words resolved or fixed) I checked my points balance very late last night and they had redeposited the points back into my account. I received a call from the lady at the call centre ( said her...

Glad you got a great result. Unfortunately, because I am somewhat less full of foresight than you, I transferred everything I had (which is what I need). Really glad you got yours sorted though. VA - if you are listening on this thread/forum: Get your stuff fixed! This is how you lose...

My suggestion is get on the phone NOW. I've been fighting this battle for nearly a week now and my original transfer was on the 30th of January. Let's see if strength in numbers gets us anywhere (Yes I know I'm being naive). Regards Peter.

Aaaahhhhh brilliant. Called Virgin again this morning after no feedback from them yesterday. I was told, to my surprise, that points had just been credited back to my Velocity account. OK , I can wear the lack of a call back if they've put the points back. I got the agent to stay on the line...

Hi all, Update as of today. Junbugging even as a current Gold and sometimes Platinum member, I'm getting the same response as you. Was told today that the escalations team is looking into it. They have asked Krisflyer for information to confirm the points never reached KrisFlyer. I offered to...

I already had points in kf that contributed to the total required but trees that could have been an option in hindsight.

Yep agreed. What was more concerning was explaining to my wife and 3 kids that Europe may be a no go for their holiday. Tomorrow I am picking up the cudgels again and will try to get virgin to get it done tomorrow. I'll let everyone know how I go.

Yes possibly. I think it relates to having two cards that are in the same account/person's name but two different reward accounts. I'm going to try to get the explorer linked into my ascent account which will also have the benefit of a better redemption rate.

Thanks n7, Good advice for when I next do it. I'll keep hounding them over the weekend. Regards, Peter

Hi junbugging Yes they showed as deducted from velocity as soon as I did the transfer. I quite enjoy flying Velocity. Their onboard product suits me, but you are right - their systems are simply pathetic. Their website is, and has always been, buggy and I reckon their systems are held together...

Hello all, Just thought you all might have some insight for me. I've been planning a European jaunt for my family using my much loved KF points. Had enough for the entire family in J - will be a big surprise for them. Needed to transfer my Velocity points to KF to make it happen. I had booked...