Search results

This. Years ago, my in laws needed this and didn't have it, because 'who needs travel insurance in Australia'? Ended up substantially out of pocket since RFDS took them to the nearest hospital that could treat FIL (Rockhampton), not back home. Whilst medical costs were covered, there were...

Along similar lines, there are certain teams within organisations (banks, airlines, telcos), think dispute resolution, where there may not be a published phone number attached to the team. My standard practice upon receiving calls from someone working in those areas is to take their name/ID and...

I think this is a particularly important point.

100% teleport for me. All the FF perks, the 'benefits' of J or F are all simply a putting lipstick on a pig for me. They make an unpleasant experience marginally (or a little more than marginally) better. Why would I opt for a lie flat J seat, being buffeted by turbulence, trying to fall...

There's a couple of points of 'reading between the lines' here but I've heard this from people who work in cards and would know... There's a scenario that plays out that the banks try to avoid. The archetype is as follows. Dear Old Harriet sells her family home and moves to an aged care...

If this is on the cards (see what I did there?!), I don't see this as something targeting consumers. Rather it's targeting key decision makers (think founders) in SMEs. They may have authority over a large amount of spend, they can create a lot of value for Qantas in choosing to direct it in a...

But... But... But... What if you had a third boarding pass, maybe from like a throw away international flight departing on that day from a completely different city? And then you lined them up, three card Monty-style? And you challenged the FLounge Attendant to pick the right one? And your...

...end up in hospital at any point in the next 60 days and they are the most expensive points you'll ever acquire.

I read this a bit too quickly and did a double take. I read it as: "Perfect for your wives and anyone you think may..." :oops:

There's several posts here suggesting better treatment for LTG customers. It's eye opening, even depressing, to look at it from Qantas's perspective. To them, many of the "unloved" LTGs probably look like the archetype perfect customer... You've committed many, many of your best years of...

Yup. What better way to stick it regulators prosecuting you for misleading and deceptive conduct than guaranteed reward seats on every plane? And the best part? Them pesky regulators won't even see it comin'... Better still, it'll also put them 1700 illegally sacked workers in their place...

I'm going to suggest they don't. I'm also going to suggest not googling that... :oops: :oops: :oops:

Thinking more about the forecast growth in flight redemptions vs "Holiday", it seems like Qantas are going for the 'whole of travel wallet' share. I wonder if that means that there might be bundled rewards of flight and hotel and ancillaries and whether that would cannibalise existing flight...

Absolutely they can. But if you look at the Investor Day Presentation from August, the Incremental Customer Revenue Extraction Divis... *ahem* I mean, Loyalty Division talk about several priorities: 1. Increasing EBIT 2. Increasing active member base, predominantly through non-flying...

From what I understand, that's come out of focus groups of high value churning QFFers. But your sources might be better than mine.

Credit standing absolutely does matter. EDIT: I should clarify, how Experian et al actually score you doesn't matter in the sense that if you score above xx_ you get it but if you score below you won't. But credit providers will look at the underlying credit behaviours and there will be...

Guaranteed release of seats 353 days in advance don't favour Qantas management. But to say that's in direct odds with what customers want is wrong. From what I understand, their focus groups show that only a small percentage, those who have the flexibility to work with the timing of release of...

Do you track your credit report? Every application impacts your credit, whether successful or not. Depending on the volume you're doing, you could've potentially smashed it to the floor.

I don't think this is true. And from what I understand, focus groups have shown this not to be true. Certainty around release doesn't actually help the bulk of customers. It only helps those savvy enough to play the game, who have invested significant amounts of time and effort in...

Good reality check, @RichardMEL. One thing worth noting from the investor presentation in August was the forecast growth in EBIT from Loyalty. Targeting from $451m last FY to $500m to $600m this FY. Whilst QFF has a large member base, a significant proportion of them are relatively passive...