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Hi - interested in the Access to the lounge for my wife when she isn't traveling with me (she will lose her access later this year) - does that mean she can use her Amex card to gain access - what do they mean by Basic card member (is this refering to main card holder v sup holder, or something...

I have to say these is nothing slow about Virgin getting my business - they have it all now where I can possibly use them, apart from regional up here. Certainly pleased I made the switch. Was using my matched status with them from last year, but have now requal'd again as a plat with them so...

Hi all, I maybe misreading this but does this mean that I can book my Amex/Virgin free flight and then just cancel it and use the credit for a different booking? If so can I do this through Virgin after booking through the Amex center? Thanks for any guidance you can give and apologies if I...

Are they actually referring to the services that have already been announced ie the replacement of the morning and evening flights - QF are still selling some seats after AUG 23 but not the ones that were already announced - or is this just wishful thinking that we will still have 2 carried to...

I would hope its an error but given that the removed the one work flight I used to use to Sydney I suspect that they are not really interested anymore. It's certainly done Virgin a huge favour as I have now moved most of my flights to them from all ports. Has a flight booked in November from...

Great summary from greglow - totally agree with his comments. Virgin really are a breath of fresh air and actually (generally) appear to want you to be on their aircraft, at times it feels like QF are annoyed that you are in the way. I took up the offer to match to Plat to try Virgin and...

No alone then - do they just make it free for all when they change a type and don't actually reseat anyone? Does anyone know if there are any particularly good seats, or seats to try and avoid on the refurb aircraft?

Looks like a decent seat is now gone for me - was in a skybed on a PE ticket on March 5 - SYD/DFW. They must have put a refurb on now and all PE seating again...... Interested in this case as if I hadn't looked I would not have had a seat allocated, there was no seat selected for both of us and...

Same - I have a couple of flights booked within the next 14 days and can see and change seats, one further out and can't access or see seats, and another one about 6 weeks out, upgraded as well and can see seats allocated. This is the only one in business so not sure if thats why - interested...

Re: Hilton honours Hi, A query on nights/stays at Hilton - I am one night short on meeting a target and have a 3 night stay coming up. If I do it as 2 bookings - I know I will need to check out and back again that night will it credit as 2 stays or because its two consecutive nights will they...

Yep - I also got a card with the 03/2013 date on it.. Would be interesting to see how they handle anyone that doesn't make the 4 stays in 6 months and has a card with an Exp of 03/2013........

Hi, This question has probably been answered somewhere already so apologies about it if is clear already. As a Virgin Plat I understand that I have anytime access to the lounge - Can I also take 2 guests in? I have to drop 2 family members at the airport and was going to take them in if it is...

Hi - interested to know if anyone has any insights on when they are likely to start replacing the old 4 class config aircraft on the SYD/DFW route. I have a PE booking March 5 and its showing me in the forward seats, back of J I believe. Not sure whether to put in for an upgrade for both of us...

Re: VA Comp HH Status Mine came through in about a week - been a bit of talk on here about how long it lasts though - anyone have any confirmation on this?

Interested to see if anyone else has had any issues with upgrades showing on itinerary, just upgraded and it still shows Economy and Flexi ticket. Plat desk have assured me that it is a business booking, and not sure why it isn't showing - interested to see what others have seen?

Can they actually get away with charging a fee when they don't have any other way to process the upgrade (aside from calling) and it is advertised as complimentary. While it is a good benefit it does leave a bad taste for what is a small issue - I thought they were trying to lift their game........

Got to say that I very rarely get greeted by name as a Plat - last flight Sunday night from Brisbane and the CSM was great but the crew member in Economy ( 1 off) was appalling - to the point where I have now booked the next 2 flights on Virgin and would be unlikely to return. Also see no point...

Yearly travel varies considerably, and I try to not be away a lot over the summer period, travel mostly in our winter so hoped it would still be available from mid - if not no big issue.

Have also just received my HH card and also has an expiry date of 03/2013, does this mean that I don't require the 4 stays in 6 months to get the full year - anyone have confirmation? Thanks

Mine also came through pretty quickly, around a week after requesting the upgrade - I was only aware after I logged on when I was making a booking, no other emails advising it. Don't know if it made a difference that I was already a HH member and had some status previously but lost it...