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It’s a no brainer. Calling QF can cost you hours for a fare that’s way overpriced. Virgin's call centre is usually quick with problems handled quickly for a fare that’s at least 1/2 the cost of what has become an arrogant QF.

I had a problem with QF ( who hasn’t) when they canceled my flight at the last moment day before departure. I was told I couldn’t get a refund but a travel credit. I explained to the person on the other end that I entered into a contract with QF to fly me from A to B, they couldn’t honour that...

I canceled tickets with AI on March 24th still awaiting my €5258.00 refund..

I contracted with an airline to carry me on a certain day and time to a certain place. I didn't contract with an airline to give them an interest free loan which after12 months would not need to be repaid. make with the coins boys...

Fix the domestic lounges in Sydney international in Syd and Mel, both are hateful and depressing. Fix the God Damn call Centers, remember your company should be customer service oriented, my time is valuable waiting on the fone for 45mins to talk to someone who doesn’t understand I need to...

I,ve taken Thai J back and forth to Italy many times in the last few years, price is great, service is good and J seats on the A350/380 are excellent, not so good on the747 which are quickly disappearing from their fleet. Also have taken CI a few times from what saw of the PE cabin the seats and...