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The most unfortunate part is that the companies that arguably do the right thing by telling their customers and continuing to communicate are the ones that get the most outrage and anger directed at them. Companies that keep it generic and only post a brief notice on their website (rather than...

The $5 daily roaming is only a reasonable deal for people who spend very short time overseas, or maybe if you need to use a very large amount of data each day. Amaysim’s roaming packs are far better value. If they changed to the daily charge I would change providers. It’s the reason I left Optus.

I’m another one where they seemed to get almost everything: Address Name Email address Qantas Frequent Flyer number Tier Points balance Status Credits Date of birth Phone number Very disappointing, especially things like Address, DoB and phone number which are impossible or difficult to...

I just found mine in the spam folder from [email protected]

Similar breaches by the same hackers had already happened in the UK and US, targeting loyalty schemes and getting in through outsourced call centres. Some UK retailers were hit so badly that their systems have been offline for weeks and they certainly haven’t been able to notify customers...

BA have the same policy officially (due to their lounges having self service alcohol at all hours of the day) but the agents generally don’t check ID and nothing on the system flags their age, so there are reports of 15-17 year olds getting in if they look at least as mature or immature as an 18...

I think it’s interesting to compare, I know we are scrutinising the Qantas response to this (and rightly so) but at least Qantas have put out more details than the affected US airlines.

I just got that too 😭 I’ve emailed and called in the last few years about missing partner airline SC/points claims.

I haven’t received an email from them yet either, not that it will tell me anything more than is in ABC news or elsewhere. I’m hopeful I’ve got no email from them because my data wasn’t impacted by this. But it could also mean I’m in a different ‘impacted customer’ batch which will be sent a...

QF10 just goes to Perth though, not Sydney?

2 BA flights from London to Dubai were diverted due to the events in the region. BA105 returned to LHR. BA109 went to ZRH, assuming didn’t have enough fuel to get back to LHR.

I got the email for this from Qantas last week and it had a link you had to click to register before booking, but then the T&Cs don’t mention having to register. T&C’s from the email

How amusing they go from "we can't comment on any previous bookings" to insisting that your previous bookings were always like this and nothing has changed!

Americans? Also Australians love to put suburb names in addresses. Whenever I get a parcel from Australia I'm amused that they always include the name of my local area, sometimes also the borough/council name, and also London on the address. In the UK most would just put "London" and the...

As someone who visits Australia once or twice a year, the acknowledgment of country often catches me by surprise, but I find it interesting, educational and respectful. I'm more surprised by the reaction from the local Aussie residents I travel with, they roll their eyes at it and apologise to...

I'm not sure if this is related but the Rewards booking site just isn't working for me at all today. When I try to select any Classic Reward flight I get this generic error message and can't continue

The ABC news story quotes a passenger now in Baku saying that Qantas are flying in a new plane from London to pick them up... how does that work, they don't exactly have spare planes in London do they? I assume they meant to say a new crew are flying in from London?

My first thought as well, Dubai or Doha would have been better choices. I can only guess they preferred to avoid any unusual diversions into Iran and Afghanistan airspace?

I think it's the opposite actually. As an Australian who's been living overseas for 10 years, I find the local outrage at it more confusing. It seems to be incited by local politics and media that's not really viewed much outside Australia. edit: I do agree that the Kiwis have done a much...

Story is also a bit confusing... pinned down by three police officers and taken away in handcuffs for "using abusive language". Has to be more to the story surely?