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I have the same issue. I'm due to fly out on Tuesday Apparently they are working on it and the agents can't make any changes They never call back I've brought another award ticket as a backup Utterly useless

Can someone let me know if this would be a valid award ADL-DEL HAM-LHR(transit)-JFK JKF-LHR(transit)-WAW WAW-LHR LHR-PER

Any way to get transferred to AKL or HBA from the SA call center? I managed to get it done once last week. Now they are saying they don’t do transfers

Oh the mental gymnastics in one’s mind

Long story short. Last year in September I book a Qantas OneWorld round the world flight. Taxes paid on my Amex card which I believe will entitle me to cover under the Qantas American Express Ultimate Card insurance offered by Chubb The situation is that earlier in the year Qantas canceled the...

I emailed them regarding clarification in relation to the policy. They basically just replied with the qualifying snippets and attached the PDS I have a situation in which Qantas had not ticketed my rewards tickets and now the seats are gone (flight not commenced) I contacted Chubb to workout...

I spoke with a very knowledgeable agent in AKL yesterday The issue is that the SA/Fijian call center just don’t have the knowledge to make these booking changes and as a result tickets are not issued or partly issued Hence why the flights drop Throw flight changes and cancellations and you...

I have a flight that is 'on request'

I feel your pain and the thought has crossed my mind but I have 3 million points I need to burn first

I’m also hearing the same from AKL agent I spoke to The other big issue is that SA and Fiji agents are not ticketing these flights correctly or at all The only difference I have is that my initial booking was a QF flight from Australia to Tokyo (onward to JFK) which set the whole rebooking...

Just an update Apparently QF have advised that they can’t force book anymore under a new OneWorld policy Apparently this is a recent policy I believe this makes converting paid seats to OneWorld rewards significantly more difficult if not impossible now

Can you call Monday during business hours and try the same thing?

This is how I do it. Go through the normal cough when they say no seats available. Then say can you put me on SYD-LAX/DFW (check and make sure paid tickets available first). They might be hesitant and say I can’t do that. Say I know you can do it as I’ve had it done before. Tell them to release...

I also have the same issue as you but my flights on the 7th June. Australia to New York I have sent a number of emails to Qantas over the weekend so let’s see if that gets anything moving I also contacted my credit card insurance company to see if I could potentially make a claim for a paid...

They will 100% open a DFW or LAX seat if a paid seat is available. You just need to reach the right person. Getting from either to JFK is another problem. The other option is goto LHR on Qantas and then into JFK The SA call center is unless. Do they even provide any training?

The call center staff in SA and Fiji are so poorly trained its ridicules. I'm not sure if that's Qantas strategy.

Qantas will open up LAX or DFW if a paid seat is available. They did this for me. The only issue is that AA have almost zero awards available (even via connecting cities) to JFK/LGA

Gold Any chance you may have an email?

I’m on QR. The flights still are flying. The issue is Qantas didn’t get the ticketing sorted properly

Surprise surprise no callback from Qantas regarding the matter. I called this morning. South African call center. Going nowhere fast. I have zero confidence. How many more times do I need to call before I get someone competent?