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Just in the early stages of scouting out availability for a 2023 trip and...US - South America availability is screwed now isn't it? Wanted to go to Brazil from NYC/Chicago then to UK from there. But this seems to be the real sticking point with LAN out of the alliance. Anyone seen much good...

I use the AirFly bluetooth adapter and my own earphones (Sennheiser Momentum II in ear). Much better than anything offered by the airlines!

Thanks! Flying QF1 F in June - menu will be a bit different but looking forward to seeing the general theme!

Do we have any of the F menus from the LAX flights yet?

Have tried the 1300 134 502 number but tried from 0330 Australian time. Had to enter frequent flyer details. Despite trying for 2h30 from literally the middle of the night I still haven't got through. I'm bronze - is this normal going as per everyone's recent experience? Or is Xmas affecting...

Hi, Are the KF Lounges open in Sydney/Melbourne? According to this report they're open: https://www.executivetraveller.com/news/singapore-airlines-reopens-sydney-melbourne-lounges But according to their website and Twitter account they're closed until further notice. Can anyone shed light...

Called this number, got through after an hour, got reasonably good assistance as well as a bit of a ticking off for using the number. Anyway request for flight change has now been logged with OW service desk. So job done for now...just need to wait on outcome.

Was told less than 10 minutes on this number. Currently at 16 mins but even if it's answered within a couple of hours I'll be happy at this point. Hopefully they don't refuse to deal with me for calling this number out of turn if/when I get through on this line!

Sorry but this is nonsense. If the regular public had to wait 30-45 mins rather than 5 mins then this would be acceptable. But I have been trying for fifteen hours this weekend to get hold of them. This is not just "prioritising biggest spenders". It's not having nearly enough customer service...

I have spent a combined 15 hours on the phone this weekend with no reply. Granted, I don't have status. But not having status should mean you just wait a bit longer. Not that you plain don't get through at all. Their customer service is abominably bad - one of the worst of any major company...

6hrs 15 mins and counting...

Called at 8, was told wait time was between 1 and 2 hrs. Now 4hrs 20 later... Has anyone got through?!

Do you have status? I'm Silver and so still waiting after 2hrs 45...

Does anyone know how responsive Qantas will be through Facebook and Twitter? I've sent them a message on both, even if it takes a few days it'll be better than waiting on hold.

Indeed! And the flight from HKG now leaves about a day before the flight from MAN is due to arrive! I really don't think another redemption seat comes into it - I'm quite sure they're obliged to find me any available seat..

Yup I followed your advice. But CX have told me they can't rebook me on the flight from LHR and would have to waitlist me for it if QF asked because there aren't redemption seats available (there are 9+ seats in J otherwise). However I think this is bullshit from what I can see - given the...

I've been calling the 13 11 31 number - this is only open Mon-Sat 7-7 isn't it? I know there's the 13 13 13 number but they're saying this is only for flights in the next 24hrs - so if I tried this tonight they wouldn't be able to help me for a flight in 2 months? Or would they do it anyway?

Disconnected after 6 hours on hold. Just a disgrace. I've never known a big leading company to have as bad customer service as Qantas.

Thanks for the detailed advice! The notification I got from Cathay said "if you have any questions about this new arrangement, please contact your travel agent" which I am guessing would be QF in this instance. It's a bit coughty they've said "we've put you on the closest possible flight"...

This is so annoying. I'm lowly Silver but like everyone else have been waiting 6hrs. Looks like I picked the worst day to call? CX rebooked my QF classic reward MAN - HKG flight from Tuesday 28/12 to Friday 31/12 as they only do one flight a week from MAN. But I have a HKG - MEL flight as part...